Warehouse Associate

One Point, Inc. is seeking a talented individual to join our Fulfillment team department as a Warehouse Associate . This role is responsible for ensuring orders are accurately picked, properly packaged, and shipped to the customer in a timely manner. The warehouse team has limited interaction with external customers, however, they are a key contact point with our internal service teams (customer service, sales staff, and drivers) to ensure we maintain high customer satisfaction standards. Key Responsibilities: · Fulfillment: The primary goal is to work with your team to ensure all orders are processed on time and accurately. · Process Orders & Transactions: Assist customer service team with tracking shipments, processing returns, and handling billing inquiries. · Follow Up: Ensure customer satisfaction by proactively following up on unresolved inquiries or issues. · Collaborate with Other Departments: Work with other teams to ensure service disruptions and customer errors are minimized. · Performance Goals: Adhere to company policies, service level agreements (SLAs), and quality assurance standards. Qualifications & Skills: · Strong Communication Skills: Excellent verbal skills. · Customer-Focused Attitude: Friendly, patient, and empathetic approach to customer and internal team interactions. · Technical Proficiency: Comfortable using computers and minor Excel work. · Time Management: Ability to handle multiple tasks and prioritize effectively. · Teamwork: Works well with others and contributes to a positive team environment. · Attention to Detail: Ensures accuracy in order fulfillment and data entry. Requirements / Preferred Qualifications: · Education: High school diploma or equivalent preferred · Experience: Prior warehouse experience is preferred but not required. · Technical Knowledge: Familiarity with operating powered pallet jacks and shipping software is a plus. We do not currently use forklifts. · Software: Experience with Excel is preferred but not required About One Point: At One Point, we’re not just a business; we’re a vibrant part of our community. We’re fostering a positive, creative environment rooted in respect, where a shared passion for excellence in service drives everything we do. What began in Northeastern Pennsylvania has now expanded to serve businesses across the nation, bringing our commitment to quality and innovation to clients nationwide. We’ve grown into a leader in business services, offering print, office goods, promotional materials, branded merch, warehousing, kitting, and online stores. As a local, family-owned company, we’re committed to giving back to the community that has supported us. That’s why we started our own charity, One Point of Light. We have given over $1 million in support to the community since 1997. Our team members volunteer their time and talents, and we actively participate in various giveback initiatives. Pay: $18.00 - $21.00 per hour Expected hours: 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Work Location: In person

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