Warehouse and Program Helper (EFHP)

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun! Sounds pretty great, doesn’t it? It is! House of Friendship’s Emergency Food Hamper Neighbourhood Food Programs walk with our community to prevent and reduce the impacts of poverty, food insecurity and isolation in Waterloo Region. Through these programs we contribute to a healthy, resilient community where all can belong and thrive. This position involves interacting with the public in a friendly manner while supporting food programs through helping to lead weekly food distribution, assisting with food ordering, shipping and receiving of food supplies and picking up and delivering food donations. This is a contract position, from approximately November 19, 2026, to December 24, 2026. We are hiring for both part-time (15 hours/week) and full-time (37.5 hours/week) schedules; please indicate your preference during your application. Both schedules are within Monday to Friday, 8:30am to 4:30pm. Valid G class driver’s license required; frequent travel throughout Waterloo Region and other townships. Successful completion of a Police Records Check (Vulnerable Sector) required pre-employment. Key Responsibilities: Assist Community Development Worker (CDW), Program Leaders, teammates and volunteers to facilitate food distribution programs at various sites Interact with participants and support CDW with crowd management Work as a team to support de-escalation of participants experiencing heightened emotions with a trauma informed approach Responsible for pick-ups of donations for House of Friendship food programs from various donors and community partners Maintain consistent communication and safety check-ins with supervisor while out in the community Responsible for safety checks, mileage log, and reporting needs for repair of HOF vehicles Assist with the set up and maintenance of program space and program supplies Assist with general cleaning and organizing of program spaces Receive, sort, organize and store food and non-food items Load unload food trucks operating the forklift Maintain warehouse flow in an efficient and safe manner through guiding volunteers, maintaining a clear and safe work area and regularly checking warehouse equipment Carry out regular tasks associated with food safety Assist with duties related to Christmas Program as well as other program related projects throughout the year Job Specific Knowledge/Skills: Ability to work independently in a busy environment Interest in food issues and knowledge of community resources Strong ability to receive and follow instructions Knowledge of food products and food safety issues is an asset Knowledge of social work principles and/or food security issues would be an asset Basic Computer and Microsoft office knowledge and experience is required Education/Experience: Minimum high school education is required Experience in a warehouse environment would be an asset Knowledge and experience in shipping and receiving is an asset Previous experience in pick-ups and deliveries is an asset Experience and training in operating a forklift is an asset Food Handler Certification an asset Critical Skills: Commitment to understand and uphold the mission and values of House of Friendship is expected Exemplary emotional intelligence, resilience, communication, conflict management and problem-solving skills required Ability to work professionally as a team member with staff, participants and community members Experience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, and sensitiv…

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