Vice President of Operations-New Jersey Ave-DC

INTRODUCTION

Reporting to the Chief Operating Officer, the Vice President of Operations plays a critical leadership role in advancing Unity’s operational excellence. This position supports the COO by overseeing day-to-day operational functions, strengthening systems across health centers, and ensuring seamless coordination between clinical and non-clinical teams. The VP of Operations drives execution, operational consistency, and continuous improvement while helping translate the COO’s strategic direction into operational outcomes.

MAJOR DUTIES/ESSENTIAL FUNCTIONS 

• Oversee daily operations across health centers and the DOC, ensuring they run efficiently and in alignment with the COO’s strategic priorities.
• Partner with the Chief Medical Officer and operational leaders to integrate clinical and administrative workflows that support high-quality, patient-centered care.
• Develop and lead high-performing operational teams that support access, throughput, service delivery, and site performance.
• Direct facilities operations, environmental services, access control, and related infrastructure functions to ensure safe, efficient, and well-maintained environments.
• Support long-term capital planning and infrastructure strategy in collaboration with the COO.
• Provide operational support to the VP of Pharmacy to ensure integrated and efficient pharmacy services across health centers.
• Support the COO and executive team in identifying new partners, service enhancements, and revenue opportunities that advance organizational goals.
• Contribute to operational analyses, program evaluations, and budget development in partnership with the CFO.
• Ensure operational compliance with federal, state, and local regulations, accreditation standards, and licensing requirements.
• Implement and monitor systems to maintain high standards of safety, quality, and operational performance.
• Lead outreach operations to support population health strategies and strengthen community-based services.
• Serve as an operational point of contact for Managed Care Organizations, ensuring effective coordination and issue resolution.
• Develop, track, and report operational KPIs tied to efficiency, access, cost, service delivery, and health center performance.
• Strengthens team capacity through coaching, performance management, and competency development.
• Represent the COO in meetings and engagements when needed. 
• Other duties as assigned by management.

MINIMUM QUALIFICATIONS 

• Bachelor’s degree in business administration, health administration, public health, or related field required, master’s degree preferred.
• 8-10 years of healthcare operations experience preferred, with at least 6 years in progressive leadership roles. 
• Experience working with Federally Qualified Health Centers (FQHCs), non-profit mission-based organizations, or in healthcare preferred.
• Proven success in managing multi-site healthcare operations and leading complex organizational functions. 
• Strong operational, financial and analytical skills
• Demonstrated ability to lead teams, navigate changes and drive improvements. 

Physical Requirements 

The position involves everyday risk and discomforts, which require normal safety precautions typical of such places as offices, meetings, training rooms, and other UHC health Care Sites.  The work area is adequately lit, heated, and ventilated.  All medical services shall be provided according to medically accepted community standards of care.  The employee shall provide evidence of a recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results.