Vice President of Operations - Contract Logistics

Position Summary The Vice President of Operations – Contract Logistics provides operational leadership for the company’s contract logistics business, overseeing a multi-site network of warehousing, distribution, fulfillment, and value-added services. This executive is responsible for operational excellence, financial performance, customer satisfaction, workforce strategy, safety, security, quality, and process adherence. The VP of Operations partners closely with executive leadership, commercial teams, customers, and functional leaders to develop and execute strategies that strengthen operational performance, improve productivity, optimize costs, and provide a safe and secure work environment. This role leads through a culture of accountability, continuous improvement, disciplined operations, high standards, innovation, and customer-centric service. Essential Job Functions Operations Leadership & Strategy Provide executive leadership and strategic direction for contract logistics operations across multiple facilities. Develop and execute operational strategies aligned with company objectives and customer requirements. Establish and monitor operational standards, KPIs, service-level expectations, and performance objectives across the network. Drive consistency and standardization of processes, systems, and best practices across locations while maintaining flexibility for customer-specific requirements. Identify opportunities to improve operational efficiency, scalability, productivity, safety, security and service quality. Financial & P&L Management Own operational financial performance, labor, operating expenses, productivity, profitability, and overall P&L results. Analyze financial and operational data to identify trends, risks, opportunities, and corrective actions. Partner with Finance and Commercial teams to establish labor models, operating assumptions, and financial projections. Drive cost control and productivity initiatives while maintaining customer service and operational quality. Evaluate capital investments and business cases for automation, equipment, technology, facility improvements, and other operational initiatives. Customer & Commercial Leadership Serve as an executive escalation point for significant operational, contractual, service, and performance issues. Ensure operational commitments align with contractual requirements, financial expectations, and the company’s ability to execute successfully. Performance & Continuous Improvement Establish a culture of continuous improvement using Lean, Six Sigma, operational excellence, or other structured improvement methodologies. Develop and implement initiatives that improve labor productivity, throughput, inventory accuracy, order fulfillment, quality, and customer service. Utilize operational data and analytics to identify root causes and drive sustainable improvements. Establish accountability for corrective action plans and ensure timely resolution of operational gaps. Benchmark performance across facilities and identify opportunities to replicate successful practices throughout the network. Leadership & Talent Development Lead, coach, and develop a high-performing team of senior operations leaders, including Regional, Site, General, and Operations Managers. Establish clear expectations, performance objectives, and accountability throughout the operations organization. Develop succession plans and leadership pipelines for critical operational roles. Promote a culture of collaboration, accountability, employee engagement, and operational excellence. Partner with Human Resources to develop workforce strategies that support staffing, retention, leadership development, employee relations, and organizational effectiveness. Ensure leaders are equipped to effectively manage performance, develop talent, and maintain strong employee engagement. Safety, Quality & Compliance Champion a safety-first culture and ensure compliance with company policies, OS…

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