Vendor Performance & Quality Manager

Vendor Performance & Quality Manager About the Job Cityside Fiber is seeking a motivated Vendor Performance & Quality Manager to join our Operations team. This individual-contributor role has no direct reports and is responsible for the end-to-end management of Operations vendors supporting Customer installations, drop construction, pre-construction, and related field activities. The role establishes and maintains the commercial, financial, quality, material-accountability, and performance controls necessary to ensure competitive pricing, accurate billing, sufficient capacity, responsible use of Company-owned materials, and consistent vendor quality. Success in this position requires strong analytical judgment, financial discipline, negotiation and influence without direct supervisory authority, cross-functional collaboration, strong organizational abilities, and adaptability in a fast-paced environment. Responsibilities Develop and maintain an Operations vendor strategy aligned with forecasted demand, growth objectives, and required field capacity. Identify, evaluate, qualify, onboard, and maintain competitive vendor alternatives for installation, drop construction, pre-construction, and related field activities. Develop, maintain, and administer vendor rate cards and scopes of work; lead or support pricing negotiations, benchmark costs, and identify opportunities to improve unit economics. Establish and maintain vendor invoice-validation controls by comparing billed work to completed work, approved rates, supporting documentation, and authorized exceptions; identify and resolve duplicate, unsupported, inaccurate, or non-compliant charges. Own vendor quality performance governance and accountability, using independent Quality Assurance findings and operational performance data to hold vendors accountable for defects, rework, repeat truck rolls, restoration issues and Customer-impacting quality failures; establish and drive corrective actions through resolution. Partner closely with Procurement and Warehouse leadership to reconcile Company-owned materials issued to vendors against completed work and expected usage, identify unexplained variances, waste or loss, and ensure unused or recoverable materials are returned and accounted for. Establish and maintain vendor scorecards incorporating operational, financial, quality, material-utilization, capacity, SLA, and Customer-impact measures. Partner with Service Delivery, Field Services, and other operational leadership to define vendor performance measures, service expectations, capacity requirements, and corrective actions. Coordinate recurring vendor performance reviews and Quarterly Business Reviews in partnership with operational leadership, consolidating cost, quality, production, capacity, material-utilization, SLA, and Customer-impact results into a comprehensive assessment of vendor performance. Establish corrective-action plans for underperforming vendors, track commitments through resolution, and recommend workload expansion, reduction, suspension, renewal, or replacement based on objective performance. Partner with Quality Assurance and operational leadership to incorporate independent inspection findings into vendor performance management; track vendor-caused defects, rework, failed or repeat truck rolls, restoration issues, and associated financial impact. Maintain independence between vendor quality governance and technical Quality Assurance. Quality Assurance owns inspection standards, inspection execution, technical findings and independent quality reporting; this role owns vendor accountability, corrective action and the commercial and performance consequences resulting from those findings. Ensure vendor decisions consider total cost of performance, including labor, materials, rework, repeat truck rolls, quality, capacity, safety, SLA performance, and Customer impact rather than labor price alone. Communicate vendor risks, performance deficiencies, and recommendat…

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