Customer Service Representative – E-Commerce & Order Processing

Location: Limoges, Ontario Job Type: Full-Time, Permanent Schedule: Monday to Friday, 7:00 AM – 5:00 PM Company: JCCayer About Us JCCayer is a growing retailer and industrial distributor specializing in professional tools, equipment, and supplies for the construction, manufacturing, and industrial sectors. Known for our extensive product selection, competitive pricing, and commitment to exceptional customer service, we proudly serve customers across Canada through our retail location and online store. As our business continues to grow, we are looking for a friendly, motivated, and detail-oriented Customer Service Representative to join our team in Limoges, Ontario. Job Description As a Customer Service Representative, you will play an important role in ensuring our customers receive excellent service and support. You will assist customers through multiple communication channels, process orders, and help manage inventory information across our various sales platforms. We are looking for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in providing exceptional customer experiences. Key Responsibilities Provide professional and friendly customer service through telephone, email, and live chat . Process customer orders accurately and efficiently. Respond to customer inquiries regarding products, pricing, availability, shipping, and order status. Assist customers with order-related concerns and help resolve issues promptly. Prepare and maintain inventory reports. Monitor and manage inventory availability across multiple online sales channels. Collaborate with our sales, warehouse, and shipping teams to ensure smooth order fulfillment. Maintain accurate customer and order information in our systems. Perform various administrative tasks and support day-to-day business operations. Qualifications & Skills Excellent customer service and communication skills. Friendly, professional, polite, and approachable personality. Strong attention to detail and organizational skills. Comfortable using computers and learning new software. Ability to multitask and prioritize responsibilities in a busy environment. Strong problem-solving skills and a positive attitude. Ability to work independently and collaboratively as part of a team. Reliable, punctual, and motivated to learn. Additional Assets (Not Required): Previous experience in customer service, retail, or order processing. Knowledge of power tools, construction equipment, or industrial supplies. Experience with e-commerce platforms, inventory management, or online marketplaces. Bilingualism (English and French) is an asset. What We Offer Full-time, permanent employment. Consistent weekday schedule — no evenings or weekends . Friendly and supportive team environment. Opportunity to learn about leading professional tool and equipment brands. Opportunities to develop new skills and grow with an expanding Canadian company. Join Our Team! If you're a people person who enjoys helping customers, solving problems, and working in a dynamic team environment, we'd love to hear from you! Apply today and become part of the growing JCCayer team! Job Types: Full-time, Permanent Pay: $44,460.00-$58,500.00 per year Benefits: Dental care Disability insurance Extended health care Life insurance Vision care Work Location: In person

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