Vendor Manager

Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Vendor Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH). A day in the life. As our Vendor Manager, you'll play a crucial role in liaising between our lines of business, operations teams, and vendors to ensure the successful development, oversight, and monitoring of our third-party relationships. You'll manage vendor relationships and contracts across multiple service categories, lead complex negotiations and strategic planning, conduct risk assessments, and ensure all terms and pricing agreements align with our standards. You'll serve as a trusted advisor to business leaders, providing actionable insights and driving continuous improvement in our vendor management and risk mitigation processes. Our future colleague. We’d love to meet you if your professional track record includes these skills: Vendor Management & Relationship Building Serve as the primary business contact for vendor relationships, building strong working relationships with internal business teams, legal, compliance, and technology teams Drive successful and timely vendor onboarding and contract renewals as a key liaison across all stakeholder groups Manage diverse vendor portfolios spanning multiple service categories (e.g., technology, professional services, business process outsourcing) Maintain a comprehensive vendor database including scope of services, key provisions, contact information, and risk profiles across service categories Monitor vendor performance and develop process improvement plans for identified gaps or non-performance issues Lead business reviews and performance discussions with key vendors to assess service delivery against SLAs Act as an escalation point for dispute resolution and vendor-related business issues Risk Assessment & Compliance Management Conduct comprehensive risk assessments and due diligence on vendors prior to contracting and on a periodic basis Ensure vendor compliance with applicable regulatory requirements, industry standards, and Marsh policies Maintain risk documentation, scorecards, and escalation procedures for vendors across the portfolio Collaborate with Risk Management, Legal, and Compliance teams to identify and address vendor-related risks Conduct periodic risk reviews for existing vendors to assess changes in risk posture and evolving requirements Multi-Category Vendor Portfolio Management Manage vendor relationships across diverse service categories with different risk profiles, contract structures, and performance metrics Tailor vendor oversight based on service category complexity and business criticality Coordinate with category-specific procurement teams to ensure consistent vendor management standards across the enterprise Identify cross-category opportunities for vendor consolidation, cost savings, and process standardization Maintain category-specific documentation, SLAs, and performance benchmarks across the vendor portfolio Monitor industry trends and emerging risks within each service category to proactively address vendor management challenges Process Management & Optimization Follow Marsh Agency process standards for working with vendors and internal colleagues during implementation and ongoing operations Identify opportunities for improvement and lead effort…

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