Truck, RV, and Fire Apparatus Service Department Manager
FLEET SERVICES INCTruck, RV, and Fire Apparatus Service Department Manager Location: Anaheim, CA Compensation: $85,000 - $110,000 per year (Pay based upon experience and education) Manage the Fleet Services, Inc. service department in a profitable, courteous, and efficient manner. GENERAL PURPOSE OF JOB Prepare and implement the format for job procedures - safety - maintenance of equipment. Scheduling workflow. Maintain productivity and quality; coordinate workflow. Service writing and control of work in progress. Receive information from customer for scheduled work. Oversee Shop Foreman and their duties per job description. Give assistance and guidance in shop floor leadership, quality control, technical support for commercial and emergency vehicles, and coordinating daily shop productivity. Oversee Service Writers and their daily operations. Supervise their creation of repair orders, accurate customer quotes, and proper parts addition and pricing for jobs. Give assistance and guidance in the procurement of parts for shop jobs. Setting priorities in their tasks and assisting in problem areas. Oversee Mechanics and their duties as per their job description . Ensure quality work, productivity, efficiency and utilization, along with managing job progress. Assist in problem areas. Oversee training and expanding their abilities and mechanical expertise. Oversee mobile repairs including mechanics, schedules, services, and workflows ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned Make recommendations relating to equipment, tools, supplies, office, inventory, and vehicle needs. Make recommendations as to personnel needs or problems. Supervise the safe and orderly storage of parts, supplies, and equipment. Supervise the upkeep and maintenance of company tools, equipment, and vehicles. Maintain a schedule for maintenance of all shop equipment and company vehicles. Make recommendations for future expansion and growth. Supervise, organize, and participate in training seminars for mechanics. Utilize the training budget for maximum return. Employee/company relations are carried out as per the Company Policy Manual. Participate in safety and safety meetings. Quality control - determine if work has been done correctly. Implement quality control procedures. Supervise and assist with the billing of all work performed by the Shop. Generate each invoice through the computer, giving a clear description of work completed and all parts used. Review and finalize invoices. Supervise the procurement of parts for shop work. Make recommendations as to the purchase of parts, parts inventory, and the shop parts department. Oversee the introduction and training of all personnel. Evaluate new and regular employees on a scheduled basis. Effectively relate to each employee their strong points; areas of concern, or areas of improvement as needed. Ensure safe work practices are maintained by all employees. Resolve customer complaints and, in reference to work, come backs, or pricing. Oversee mobile service operations, ensuring field technicians maintain high productivity, safe work practices, and efficient routing and response times for on-site repairs. Coordinate mobile service schedules and dispatch mechanics to customer locations to minimize vehicle downtime. Ensure mobile service vehicles are properly maintained, fully equipped with necessary tooling, and compliant with safety and inventory standards SKILLS AND REQUIREMENTS Personality: Should possess a sales personality, be interested in people, and have a generally outgoing, pleasant nature. Should be well-groomed and neat-appearing. Physically fit: Must be in good health and capable of handling the pressures of customer/employee relations. Management Expertise: Capable of managing people, customers, and employees. Computer Skills & Software Proficiency: Proficient computer skills with the ability to navigate and manage shop operations through our enterprise resource planning (ERP)…