TriStar JCB - Parts Advisor

Company Profile TriStar JCB is the JCB dealer for Tennessee, with a strong commitment to providing the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program to ambitious candidates who possess the desire and mentality to excel at both the personal and professional levels. TriStar JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, and aerial equipment, among others. Position Purpose The Parts Advisor is responsible for keeping track of inventory, receiving, and selling and parts. Position Type Full Time, Non-Exempt Location Murfreesboro, Tennessee Benefits And Other Compensation JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays. Application Process Applications will be accepted through Careers | JCB Careers | JCB Jobs | JCB or via LinkedIn. The anticipated application window will close on November 6, 2026. Major Tasks, Responsibilities & Key Accountabilities Responsible for ordering parts from preferred vendors, tracking parts for arrival, distribution, storing parts, and ensuring the prompt return of damaged or unused parts. Handles all customer orders in keeping with company customer satisfaction practice and Maintain parts inventory to support all products within APO, along with reviewing the previous month’s sales/profit performance with key stakeholders to determine where improvements can be made to increase profitability. Utilize DMS for inventory, recordkeeping, parts information, etc. Serves counter customers or acknowledges promptly upon approaching the parts counter. Suggest at least one additional related item to each customer on every call. (Up sales) Communicates all customer relationship issues to the General Service Manager, including complaints, obtains all pertinent information before reporting and suggests course of action. Enter all parts sales orders promptly and correctly in the computer to print and shipping the order. All parts orders to be completed daily, assisting co-workers as needed. Track any incomplete order status (outstanding orders, backorders, and credits) and follow up as necessary. Processes parts return the day received, checks for condition, and ensures they are stocked same day. Assists with filling Field and Shop Tech part orders. Check in workorder parts, label, and distribute immediately upon receipt or store in an organized manner until the assigned job is ready for the part. Analyze current inventory and spot-check to ensure that actual inventory coincides with computerized inventory, along with reviewing back orders, etc. Maintains neat lobby display and counter work area to ensure company standards and appearance Ensures all Dealer Parts targets/goals are met and maintains all KPI information for tracking targets. Track any incomplete order status (outstanding orders, backorders, and credits) and follow up as necessary. Inspect all parts for damage, quality, and accuracy. Return and re-order any damaged or incorrect parts. Comply with all Dealer and OSHA safety rules, guidelines, and standards. Perform other related duties as assigned. Minimum Qualifications Prior parts experience a plus. Prior warehouse experience preferred. Prior customer service experience preferred Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law. Knowledge, Skills, Abilities & Competencies Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly, and effectively addresses customer concerns or problems. Assure customers he/she is willing to work with them to meet their needs. Presents are cheerful, positive manner with customers. Adaptability: Ad…

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