Transportation Routing and Services Coordinator

Position Title: Transportation Routing & Services Coordinator Supported by: Transportation Manager FLSA Status: Hourly Full-time; Non-Exempt Our Story: Food Bank for the Heartland has connected our communities with food, resources, and hope since 1981. The fight against hunger is our ongoing, collaborative effort. We work with individuals, organizations, food manufacturers and distributors, grocery stores, the USDA, and Feeding America to procure food and purchase food to supplement donations. Through the collective power of our leadership, employees, partners, volunteers, and donors, we can reach more communities, serve more people, and address food insecurity more directly and effectively. As new needs arise, we are ready. Our Philosophy: Every service we provide, program we offer, and decision we make is rooted in our core Mission, Vision, and Values. In Short: The Transportation Routing & Services Coordinator is a hands-on, service-focused member of the Transportation team. This is not a traditional desk-based dispatch position. The role combines daily route planning, driver support, customer-service problem solving, transportation documentation, and relief driving to help food move safely and reliably across Food Bank for the Heartland’s 93-county service area. Serving as a primary connection point among drivers, Network Relations, Food Sourcing, and Distribution Center staff, this position coordinates changing schedules, communicates delivery and pickup expectations, resolves day-of-service issues, and keeps all parties informed. The coordinator must be comfortable making routing decisions, working directly with people, and stepping into a commercial vehicle when operational needs require driving support. Success in this role requires strong customer service, sound judgment, attention to detail, and the flexibility to move between office coordination, warehouse and dock activity, and driving responsibilities throughout the workweek Your Mission: Routing, Scheduling & Daily Transportation Coordination Build and adjust daily delivery and pickup routes based on partner and donor requirements, driver availability, vehicle capacity, product needs, delivery windows, weather, and operational priorities. Serve as a relief driver during high-volume periods, staff absences, weather disruptions, emergencies, or other operational needs. The position must be able and willing to operate at least a box truck and complete all assigned driver responsibilities safely. Plan transportation support for special events, large donor pickups, volunteer surge days, emergency response, and other non-routine needs. Monitor route progress throughout the day, respond to schedule changes or service disruptions, and coordinate practical solutions with drivers, CSRs, and other internal teams. Compliance, Documentation & Recordkeeping Review completed daily manifests, mileage logs, route sheets, ELD entries, and DVIRs to ensure accuracy, regulatory compliance, and appropriate documentation of vehicle conditions. Identify documentation discrepancies, safety concerns, service failures, or other irregularities; resolve items within the role’s authority and promptly escalate significant concerns to the Transportation Manager. Review and verify all Department of Transportation (DOT)-regulated manifests and required paperwork, ensuring compliance with federal and state regulations. Maintain or assist with transportation and fleet performance measures, including mileage, fuel usage, route efficiency, fleet utilization, on-time service, and delivery or pickup issues. Update routing, service, and driver-performance dashboards or tracking tools as assigned. Support incident and accident reporting, follow-up documentation, and communication. Reinforce expectations for ELD usage, Hours of Service (HOS) compliance, and complete, accurate DVIRs. Promote required PPE and safe loading, unloading, dock, and roadside practices. Fleet Operations & Equipment Ove…

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