Transportation Manager

Transportation Manager HomeAides | Erie, PA Position Type: Full-Time Schedule: Monday–Friday, 7:00 AM–4:00 PM Location: Erie, Pennsylvania Health, Dental, Vision, 401K, Commission Program HomeAides is seeking a motivated, organized, and accountable Transportation Manager to oversee our growing transportation department and help ensure that daily operations run efficiently, safely, and consistently. About the Position The Transportation Manager is responsible for overseeing the day-to-day operations of HomeAides' transportation department, including trip scheduling, dispatch coordination, driver oversight, billing, payment processing, accounts receivable, documentation, and regulatory compliance. This is a hands-on leadership position for someone who takes ownership of their responsibilities, follows established processes, manages competing priorities effectively, and ensures that important tasks are completed accurately and on time. The ideal candidate is proactive, detail-oriented, and comfortable balancing operational demands with administrative responsibilities. We are looking for a leader who identifies problems before they escalate, communicates effectively, holds team members accountable, and takes pride in maintaining an organized and dependable operation. Key Responsibilities Transportation Operations Oversee daily trip scheduling, dispatching, route coordination, and driver assignments. Ensure transportation requests are reviewed for complete client, scheduling, mobility, and billing information before trips are accepted. Monitor scheduled trips and address delays, cancellations, staffing concerns, and schedule changes promptly. Ensure clients, facilities, and drivers receive timely and accurate communication. Maintain appropriate driver coverage and efficient daily operations. Driver Management and Compliance Oversee driver onboarding, orientation, training, and required documentation. Ensure driver qualifications, background checks, licenses, certifications, and training records are complete and current, as applicable. Maintain accurate driver profiles and records within company systems. Monitor driver performance, attendance, professionalism, and compliance with company procedures. Coordinate vehicle availability, maintenance, safety checks, and related documentation. Billing and Accounts Receivable Ensure invoices are prepared accurately and submitted within established timeframes. Oversee timely processing of authorized credit card payments and other approved payment methods. Verify that necessary billing contacts, payment information, and authorizations are obtained and documented. Monitor accounts receivable, follow up on past-due balances, and resolve billing discrepancies. Reconcile completed trips against billing records to ensure all billable services are invoiced. Maintain accurate payment records and provide management with updates regarding outstanding balances and collection efforts. Leadership and Accountability Delegate responsibilities appropriately while maintaining accountability for departmental results. Identify inefficiencies, resolve recurring problems, and improve departmental workflows. Address performance concerns promptly and communicate significant issues to executive management. Maintain professional communication and provide accurate updates regarding departmental operations, outstanding tasks, and areas requiring attention. Demonstrate initiative, reliability, sound judgment, and a strong commitment to follow-through. Qualifications High school diploma or GED required. Previous supervisory or management experience required. Experience in transportation, dispatching, scheduling, healthcare services, billing, or administrative operations strongly preferred. Strong organizational skills and the ability to manage multiple responsibilities in a fast-paced environment. Demonstrated ability to meet deadlines, follow established procedures, and maintain accurate records. Excellent p…

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