Transportation Dispatcher

Anovaeon, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services. We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon offers competitive salaries, comprehensive benefits, and training and development opportunities. The Transportation Dispatcher provides safe, reliable, and professional transportation coordination and transportation services for residents within a federally contracted ICE short-term residential facility in Alexandria, LA. Working closely with facility leadership, healthcare personnel, family services staff, security personnel, and transportation staff, the Transportation Dispatcher coordinates and dispatches resident transportation based on facility schedules and operational needs. This position monitors transportation activities, communicates assignments and schedule changes, maintains accurate records, and helps ensure appropriate driver and vehicle coverage. As operational needs require, the Transportation Dispatcher may also perform Transportation Staff duties, including transporting residents. This role requires strong computer, communication, organizational, and customer service skills, sound judgment, attention to detail, and the ability to manage changing priorities in a fast-paced, 24-hour residential environment. Key Responsibilities/Essential Functions: Transportation Dispatch & Coordination Coordinate and dispatch daily resident transportation based on facility schedules and operational needs. Assign drivers and vehicles based on schedules, staffing, vehicle availability, and priorities. Monitor active transportation assignments and maintain communication with drivers regarding departures, arrivals, delays, and schedule changes. Coordinate transportation needs with healthcare, family services, case management, facility leadership, and other departments. Adjust transportation schedules and assignments in response to changing needs, delays, staffing, or vehicle availability. Assist with route planning to support safe and efficient transportation. Promptly report transportation delays, incidents, emergencies, vehicle issues, or other operational concerns. Resident Transportation & Vehicle Operations Perform Transportation Staff duties when needed to support operational requirements. Safely transport residents in accordance with facility schedules, policies, and operational requirements. Verify resident identity and required transportation documentation and maintain resident accountability throughout transportation activities. Operate facility vehicles safely and in accordance with applicable traffic laws and facility procedures. Conduct required pre-trip and post-trip inspections and report maintenance or safety concerns. Help ensure vehicles remain clean, fueled, organized, and ready for use. Follow defensive driving and established passenger safety procedures. Documentation & Computer Systems Maintain accurate dispatch logs, transportation schedules, vehicle assignments, mileage records, and other required documentation. Accurately enter, update, retrieve, and maintain transportation information using approved electronic systems. Use computer-based scheduling, tracking, communication, and documentation systems throughout the shift. Monitor and respond to transportation requests and electronic communications in a timely manner. Maintain confidentiality of resident information and protected records. Ensure required documentation is accurate, complete, and compliant with applicable requirements. Collaboration, Compliance & Safety Communicate professionally with residents, drivers, staff, vendors, and other personnel. Participate in shift briefings and transportation planning activities. Deliver services in a culturally responsive, trauma-informed, and professional manner. Follow all facility poli…

View the full posting and apply