Transportation Dispatch Technician I (40 hrs/wk, 260 days)

TRANSPORTATION DISPATCH TECHNICIAN SUMMARY DESCRIPTION Under general direction and supervision of the Dispatch Supervisor, assigns vehicles, drivers, dispatches buses, and other District vehicles. Duties also include communicating by two-way radio, answering phone calls from stakeholders, maintaining transportation records, schedules, and assisting with coordination of bus routes and field trips. Incumbent performs related work as required.? ESSENTIAL DUTIES AND RESPONSIBILITIES Assist in coordinating the movement of buses to ensure safe, efficient, and reliable transportation services for students and passengers. Assign and dispatch school buses and other District vehicles. Evaluate driver and vehicle availability, fitness, and readiness for service assignments. Assign substitute drivers and dispatch backup buses as necessary to maintain service continuity. Reroute drivers as needed to address safety concerns, emergencies, or operational efficiencies. Monitor transportation operations and ensure drivers follow established safety and vehicle maintenance procedures. Communication and Customer Service Communicate critical information to drivers, department staff, and administrators using two-way radio and other communication systems. Provide guidance and support to drivers during emergency situations, including accidents, medical emergencies, student behavior incidents, and vehicle breakdowns. Maintain a high level of professionalism and customer service when interacting with parents/guardians, school personnel, drivers, students, and other stakeholders. Communicate effectively and follow through on assignments, concerns, and transportation-related issues with all appropriate parties. Field Trip Coordination Coordinate all phases of field trip transportation, including: Scheduling drivers. Determining routes. Verifying departure and arrival times. Confirming pickup and drop-off locations. Identifying and assigning drivers to cover field trip staffing shortages or cancellations. Records and Administrative Support Maintain transportation records, schedules, indexes, forms, and other required documentation, including confidential personnel records. Prepare reports regarding incidents, concerns, and violations of District policies, procedures, or safety requirements. Perform routine office and clerical duties, including: Answering telephones. Entering and maintaining information in a Computer-Aided Dispatch (CAD) system. Using Microsoft Word, Excel, PowerPoint, Outlook, and Teams. Maintaining electronic and physical filing systems. Training and Team Support Collaborate professionally with team members and provide assistance as needed to support departmental operations. Assist with training drivers and instructors in classroom settings and within the Dispatch Office, as assigned. Operational Support Drive school bus routes as necessary and maintain all required licenses, endorsements, certifications, and training. Perform other duties related to the position as assigned. QUALIFICATIONS Any combination of education and experience that could likely provide the required knowledge and skills is qualifying. A typical way to obtain knowledge and skills would be: Option A High school diploma or equivalent; and Two (2) years of experience in transportation operations; and One (1) year of experience in an office environment. Option B High school diploma or equivalent; and Two (2) years of dispatch experience in an operations or public safety environment. Licenses/Certificates : Possession of or ability to obtain a valid State of Nevada: Class B Commercial Driver's License (CDL) with Passenger and School Bus endorsements within probationary time, Current Cardiopulmonary Resuscitation (CPR) certification. Driving record that meets District standards and is acceptable to the district.? COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: Reading, writing, accurate spelling, and basic mathematics. Microsoft Office applications and …

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