Transit Dispatcher

SUMMARY The Transit Dispatcher schedules and dispatches drivers to pre-determined routes, as well as on-call requests from customers. APPOINTMENT AND SUPERVISION This position is employed by and works under the supervision of the Transit Operations Director. DUTIES AND RESPONSIBILITIES Duties may include but are not limited to the following: Receives and responds to requests for transportation from County residents; provides information and answers questions. Books, schedules, and assigns drivers to trips for the Jo Daviess County Transportation Program and General Transportation Demand Responsive Service. Field a high volume of calls, accurately entering client information into routing software program. Communicates with customers and drivers via phone or two-way radio to relay pick up and drop off times or changes to schedules and routes. Monitors trips through software and computer system; including, but not limited to: driver’s driving patterns, erratic driving behavior, location and timing of driver’s arrival and departure, etc. Performs general clerical duties such as computer data entry and filing. Assists Transit Operations Director with daily operations. Adjusts route and vehicle assignments and responds to passenger complaints, in the absence of the Transit Operations Director Ensures compliance with all Jo Daviess County policies and procedures. Provide passenger resuscitation and/or basic life support through CPR. Greets and directs visitors; answers the telephone, transfers calls, take messages, etc. Reacts with prompt and sound judgement in the event of unforeseen situations, including, but not limited to: dispatching another vehicle to take over a route, finding an alternative route, notifying passengers or other concerned parties about delay or cancellation, performing the Driver role, etc. Drive Jo Daviess County Transit vehicles to assigned destinations, applying knowledge of commercial driving regulations, as needed (See Driver Position Description). Maintains all vital records, maintenance logs, trip inspections, passenger logs, trip denial forms, and other operations reports accordingly. Performs related work and other duties as assigned SUPERVISORY RESPONSIBILITY Supervising responsibility includes making reasonable suspicion determinations, identifying indicators of probable drug use, and alcohol misuse along with dealing with confrontational situations. MINIMUM QUALIFICATIONS: High school diploma or GED; and One (1) year of administrative, clerical, or customer service experience; Valid Illinois driver’s license; or Any equivalent combination of related education and experience. OTHER REQUIREMENTS: Driving record with less than 25 points resulting from moving violations in the previous three years. Must pass DOT physicals, FTA drug and alcohol random testing (These positions are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transportation Administration (FTA) drug and alcohol regulations). Must obtain and maintain Reasonable Suspicion Drug and Alcohol Testing Training Certification for Supervisors. Must obtain and maintain CPR and First Aid certifications. Must have proficiency in utilizing the Automated External Defibrillator (AED) device. Must obtain and maintain Bloodborne Pathogen Certification (BBP). Must obtain and maintain Q’STRAINT-Operator Certification. Must be capable of working with persons with developmental disabilities. KNOWLEDGE, SKILLS, AND ABILITIES: Proficient training in 4-Point Para-transit wheelchair securement- utilizing belts, metal retractor, fixed to the floor tracks in the vehicle. Knowledge of necessary securement and restraints necessary per each individual passenger. Significant knowledge of the rules of Americans with Disabilities Act (ADA). Knowledge of principles and processes for providing customer and personal services which includes customer needs assessment, meeting quality standar…

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