Transfer Center Dispatcher | Phone Triage | Le Bonheur Children's | FT | Night

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. Responsible for answering calls received to the Transfer Center, collecting information relevant to the caller's needs in a computer software interface, determining the appropriate response to the caller's need and responding and connecting the caller with the correct facility, physician and or department. Define and triage patient care problems and gives appropriate instructions to ensure timely and effective action and quality of care. Responsible for clinical decisions involving triage and determining patient placement as it relates to the scheduling of appointments for clinic visits and procedures in the hospital setting. Has responsibility as liaison representing the center to the public. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview Responsible for answering calls received to the Transfer Center, collecting information relevant to the caller's needs in a computer software interface, determining the appropriate response to the caller's need and responding and connecting the caller with the correct facility, physician and or department. Define and triage patient care problems and gives appropriate instructions to ensure timely and effective action and quality of care. Responsible for clinical decisions involving triage and determining patient placement as it relates to the scheduling of appointments for clinic visits and procedures in the hospital setting. Has responsibility as liaison representing the center to the public. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. What you will do Correctly answers and greets callers to the Transfer Center and quickly determines the type of assistance needed by the caller. Correctly utilizes Transfer Center patient software to capture caller demographics, reason for call, patient information, transport times, and other pertinent information. Correctly utilizes the Conveyant Call Management Software. Dispatches transports in accordance with Policy and Procedure. Dispatches calls in a correct and efficient manner in accordance to Policy and Procedures Education/Formal Training Requirements Required - Technical Degree or Diploma Paramedic Preferred - Associates Degree Nursing Preferred - Technical Degree or Diploma Advanced Emergency Medical Technician (AEMT) Preferred - Technical Degree or Diploma Emerg Medical Tech (EMT) Preferred - Technical Degree or Diploma Medical Assistant Preferred - Technical Degree or Diploma Nursing Preferred - Technical Degree or Diploma Respiratory Therapy Work Experience Requirements Preferred - Call center 3-5 years Preferred - EMT 1-3 years Preferred - LPN 1-3 years Preferred - Paramedic 1-3 years Preferred - RN 1-3 years Preferred - RRT 1-3 years Licenses and Certifications Requirements Required - Registered Nurse Tennessee - Tennessee Board of Nursing Preferred - Nationally Certified Medical Assistant - National Association of Health Professionals Preferred - AAMA Certified Medical Assistant - The American Association of Medical Assistants Preferred - Registered Respiratory Therapist - Arkansas - Arkansas State Medical Board Preferred - Registered Nurse Arkansas - Arkansas State Board of Nursing Preferred - Registered Respiratory Therapist - Mississippi - Mississippi State Department of Health Preferred - Licensed Practical Nurse - Arkansas - Arkansas State Board of Nursing Preferred…

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