Thrift Store Worker

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY: The Thrift Store Worker provides service to customers, sorts incoming product and assists in the ongoing retail operations of The Salvation Army Fort McMurray Thrift Store. ACCOUNTABILITIES Operations: Contributes to meeting store sales budgets by maintaining customer service standards. Interacts with customers/donors in a positive, friendly, and courteous manner. Implements store layout plans to attract customers including window displays and merchandise displays. Maintains an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust and mop as necessary. Replenishes inventory levels based on Supervisor’s directions. Contributes to the control of inventory by retrieving, sorting, and pricing as per directions. Protects the store from inventory shrinkage by close visual monitoring. Takes responsibility for the accurate completion of all customer transactions including visa, debit, etc. Process raw materials by loading/unloading, sorting, packing, pricing and storing donations. Possess knowledge of stock in order to respond to customer enquiries by phone/in person. Contribute to the control of inventory by receiving, sorting, and pricing as per directions. Removal of inventory from sales floor as directed. Maintain the proper sorting and processing of all donated goods, ensuring compliance with quality standards. Abides by store policy and procedures. Communication: Informs their supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc. Health and Safety: Contributes to the safety of staff and customers (e.g. snow removal, clear fire exits and clean spillage.) Handles the merchandise in a safe and organized manner; assist in stock rotation – “baling” items in the store. In absence of the Supervisor: Daily cash out and securing of float and deposit. Supervision of volunteers Performs other position related duties as required. CRITICAL RELATIONSHIP MANAGEMENT: • Internal relationshi ps: o Corps Officer, Supervisor, volunteers, staff • External relationships: o Community MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY: This position reports directly to the Thrift Store Supervisor. FINANCIAL AND MATERIALS MANAGEMENT : Responsible for handling cash and debit sales. Contribute to store budgets by maintaining customer service standards. Assist with the materials management of donations/product flow in the thrift store. WORKING CONDITIONS : Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required. Ability to lift/move up to 25 pounds on a regular basis. Flexibility in scheduling may be required. The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct. EDUCATION AND EXPERIENCE QUALIFICATIONS: Education, Qualifications and Certifications: Completion of Secondary School. Alternative combinations of education and experience may be considered. Experience and Skilled Knowledge Requirements: Ha…

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