Technical & Service Manager – U.S. West Coast ( below 200kW/unit Gas & Diesel Generator Sets)
Hymns to Her Global Talents LLCOverview Hymns to Her Global Talents LLC (hymnstohertalent.com) is an executive search firm dedicated to the North American AI Data Center, Digital Infrastructure, Power & Grid, Semiconductor, Retail and International Logistics industries. One of our honored clients is a global power-equipment manufacturer establishing a U.S. West Coast presence, focused on 20-200kW international-brand natural gas and diesel generator solutions for commercial, industrial, and residential markets. With decades of industry expertise and a premium product portfolio, my client is now building a fully integrated distribution and service operation across California. We are on behalf of our client to seek an exceptional leader to take full ownership of the regional business and drive market expansion from the ground up. Technical & Service Manager Location: Los Angeles Metropolitan Area, CA Job Type: Full-Time Salary Range: To be negotiable Position Overview The Technical & Service Manager is a key regional role responsible for both pre-sales technical support and post-sales service management. This position will lead the preparation of technical proposals, system configurations, and application solutions for natural gas and diesel generator sets below 200kW/unit, while also building and managing the regional after-sales service infrastructure. The ideal candidate is a technically strong, customer-facing professional with deep knowledge of small-capacity generator systems, transfer switches, and ancillary power equipment, and has the ability to turn technical requirements into winning solutions and reliable service outcomes. This role will be based in Los Angeles metropolitan area, with frequent travel throughout California and occasional national travel as needed. Key Responsibilities Technical Solution Development Lead the preparation of technical proposals, system configurations, and application solutions for natural gas and diesel generator sets below 200kW/unit. Review customer requirements, site conditions, load profiles, and application scenarios to develop optimized technical solutions Prepare technical documents including system layouts, equipment specifications, wiring diagrams, control logic descriptions, and bill of materials Provide pre-sales technical support to sales teams, distributors, EPC contractors, electrical contractors, and end users Collaborate with manufacturer engineering and product management teams to ensure solutions comply with U.S. market requirements and product capabilities Support bid preparation, technical clarification, and customer technical presentations After-Sales Service & Support Establish and manage regional after-sales service infrastructure, including service processes, spare parts planning, and warranty management Lead troubleshooting, diagnosis, repair, and maintenance support for generator systems Coordinate with manufacturer’s technical teams, suppliers, and local service partners to resolve complex technical issues Develop and deliver technical training to distributors, service partners, and internal teams Manage service documentation, service records, failure analysis, and continuous improvement initiatives Ensure timely response and high customer satisfaction throughout the service lifecycle Compliance, Safety & Quality Ensure technical solutions and service activities comply with U.S. regulatory standards including EPA emissions, CARB and OSHA safety requirements Support product certification, labeling, and documentation requirements for the U.S. market Promote safety-first practices across all technical and service operations Collect field quality feedback and work with manufacturer teams to drive product and service improvements Cross-Functional Collaboration Partner closely with sales, distribution, supply chain, and manufacturer’s engineering teams to align technical and service strategies Support trade shows, industry forums, and customer events with technical expertise Provide act…