Technical Account Manager

Arrow Machine and Fabrication Group is an engineering-focused solution provider of machined castings, fabrications, and assemblies. We serve OEM customers across various industries, including rail, material handling, mining, defense, heavy truck, agriculture, power systems, construction, nuclear, engineered products, architecture, and forestry. We have access to the broadest range of metalwork solutions worldwide through our elite group of companies. Arrow focuses on providing innovative design, quality craftsmanship, and exceptional customer service. Group Division: At Arrow Engineered Products, we design and manufacture turnkey solutions for a wide range of customers with needs in nuclear, chemical mixing, heat exchanger, and autoclave systems, including fuel storage and various custom-designed pressure and non-pressure systems, all in compliance with ASME, PED, ULC, and API certified design criteria. Compensation Range: $90,000 up to $100,000 annually Scope & Mandate This role covers AEP's industrial processing business: mixing systems, agitators, process tanks and vessels, conveyors, processing equipment, and machined/fabricated components for industrial OEMs and end-user processors. Primary Account Focus Existing industrial processing and mixing-systems OEM accounts. Process equipment integrators serving chemical, and specialty processing markets. End-user industrial processors with repeat-component requirements. New OEM and integrator target accounts within the processing segment. Repeat-component and aftermarket programs for processing equipment. Technical Scope Mixing systems, agitators, and rotating-process equipment. Process vessels, tanks, and weldments (carbon steel, stainless, alloy). Machined components and assemblies for processing equipment. Conveying, material-handling, and ancillary process equipment components. Repeat-OEM component programs at moderate volume. Core Responsibilities Account Management & Customer Engagement Own the customer relationship across assigned strategic and target accounts — from buyers and engineers up to plant managers and executive sponsors. Conduct routine on-site visits, plant walks, and technical reviews to identify new opportunities and expand wallet share within existing accounts. Develop and execute account growth plans that articulate customer goals, AEP's value proposition, and a 12-month opportunity pipeline. Serve as the customer's primary technical and commercial advocate inside AEP — coordinating engineering, operations, quality, and supply chain to deliver on commitments. Retain existing strategic program revenue at >95% year over year. Estimating & Quotation Ownership Lead the end-to-end RFQ process for assigned accounts: receipt and review of customer drawings, specifications, and statements of work; clarification with the customer; and development of a complete cost-plus quotation. Personally prepare technical cost estimates — including material, labour, machining/processing time, outside services, freight, and margin — using AEP's estimating tools and historical job data. Validate estimates with engineering and operations where required, ensuring quoted hours, methods, and yields are achievable on the shop floor. Issue formal quotations to the customer, negotiate commercial terms, and convert RFQs to purchase orders within target turnaround times as per customer needs. Review purchase orders against the quotation prior to acceptance and flag commercial, technical, or terms-and-conditions discrepancies. Selling & Pipeline Development Hold accountability for $7M CAD in annual bookings from assigned accounts and target prospects. Build and maintain a qualified opportunity pipeline of no less than 3× the annual target (i.e., $30M+ in active opportunities) in the company CRM. Identify and pursue new opportunities within existing accounts (new programs, new sites, new commodities) and selectively pursue new logo accounts that align with the …

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