Support Specialist

About Us: Live Metal Trade Corp is a dynamic, fast-growing industrial operations and commodities logistics management firm specializing in modern physical metal trading, international supply chain infrastructure, and bulk raw material distribution. Headquartered in the commercial district of downtown Edmonton at 10423 101 St NW (T5H 1J6), we pride ourselves on exceptional corporate standards, a tech-driven workspace, and a collaborative team environment. We are currently seeking an organized, proactive, and client-focused Support Specialist to join our corporate operations team. Position Summary: As a Support Specialist, you will be the core operational and communication link for our daily business workflows. You will manage a diverse portfolio of client inquiries, coordinate logistics tracking updates, assist with transaction documentation, and ensure internal systems are continuously aligned. The ideal candidate is a tech-savvy problem solver who possesses exceptional communication skills, strong attention to detail, and the ability to multitask efficiently in a fast-paced environment. Key Responsibilities: Oversee and manage inbound corporate inquiries via telephone, email, and internal support portals, providing professional, timely, and precise resolutions. Support the commodities logistics team by tracking shipping movements, coordinating cargo schedules, and preparing routine distribution updates. Prepare, format, and audit critical operational paperwork, including metal trade invoices, compliance sheets, bill of lading summaries, and data templates. Maintain well-organized digital filing directories, executing precise data entry and ensuring absolute confidentiality of sensitive institutional trade files. Coordinate internal cross-functional communications, managing team scheduling parameters and assisting management with routine meeting logistics. Deliver ad-hoc administrative and specialized project coordination support to account managers, trade compliance specialists, and senior leadership as requested. Qualifications & Requirements: 1–2+ years of experience as a Support Specialist, Operations Assistant, Administrative Assistant, or in a similar professional corporate customer care or logistics support role. Exceptional verbal and written communication skills in English with a professional, confident, and polite demeanor. High proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general comfort adapting to custom CRM systems or proprietary supply chain tracking software. Strong organizational and time-management skills with a proven capability to prioritize tasks under deadlines. Excellent attention to quantitative detail, metric precision, and high professional integrity. Must be legally authorized to work in Canada and able to reliably commute to our Edmonton, AB (T5H 1J6) office. What We Offer: Competitive hourly pay: CA$23.40 – CA$29.40 per hour (commensurate with specialized support experience). Full-time, stable hours (40 hours per week) with a flexible schedule. Generous paid time off (PTO) allocation. Premium, well-connected corporate office setting located in central Edmonton. Casual dress code, on-site parking options, and an engaging, modern workplace. A collaborative, welcoming, and professional team environment. Pay: $23.40-$29.40 per hour Expected hours: 40.0 per week Benefits: Casual dress Flexible schedule On-site parking Paid time off Ability to commute/relocate: Edmonton, AB: reliably commute or plan to relocate before starting work (required) Experience: Support Specialist: 1 year (required) Work Location: In person

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