Supervisor - TPL Sales & Operations

About GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. GLOVIS America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. Summary This position is responsible for supporting revenue growth, margin management, operational stability, and strategic account performance by aligning Sales, Operations, Finance, and Corporate teams. The Supervisor oversees pricing governance, contract administration, settlement controls, key account support, and team performance while driving process improvements across the organization. Responsibilities Sales & Revenue Governance Support the Sales team with RFQ and RFP responses, pricing validation, and margin structure reviews Validate AR/AP structures, gross profit targets, and cost assumptions before proposal submission Monitor monthly revenue, cost, and gross profit performance by customer account Identify at-risk accounts and develop corrective action plans to improve profitability and service performance Support business development initiatives and strategic growth opportunities Contract & Compliance Management Review customer contracts, simplified contracts, and internal approval documentation, including Red Folder processes Ensure alignment between customer agreements, pricing structures, and operational execution Maintain contract databases and renewal schedules Ensure compliance with internal accounting controls, audit requirements, and company policies Support governance initiatives related to pricing, profitability, and operational performance Key Account Oversight Provide operational oversight for strategic and high-volume customer accounts Coordinate issue resolution across Operations, Warehousing & Distribution, Finance, and Customer Service teams Monitor account performance and ensure service stability Escalate critical operational risks and account concerns to management through structured reporting processes Support customer retention and service improvement initiatives Process Improvement & System Enhancement Standardize Sales-to-Operations handoff procedures Improve Standard Operating Procedures (SOPs) related to pricing approvals, cost updates, and exception management Collaborate with IT and Systems teams to enhance S-ERP, LOTS, and other operational platforms Identify opportunities to improve operational efficiency, reporting accuracy, and process consistency Support continuous improvement initiatives across logistics and sales operations functions Financial Control & Settlement Management Monitor billing accuracy and settlement cycle performance Oversee dispute resolution activities and customer credit exposure management Support financial reporting and revenue recognition activities Partner with Finance teams to ensure operational and financial alignment Assist with cost control and margin improvement initiatives Team Leadership Supervise Sales Operations team members through work allocation, coaching, and performance management Additional Responsibilities Support strategic projects and business initiatives as assigned Prepare operational and performance reports for management review Perform other duties as assigned Up to 5% travel Compensation Range $69,000 – $78,500 per year (Subject to Compensation Study Upon Candidate Selection) Benefits of working at GLOVIS America Inc. Medical Insurance Vision Insurance Dental Insurance Health Care & Dependent Care Flexible Spending Accounts (FSA) Basic Life and AD&D as well as Short-Term & Long-Term Disability Paid Vacation, Holidays, and Sick leave Hospit…

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