Supervisor
OnAdditional shifts, including early mornings, evenings, and weekends, may be required based on client needs. Position Summary The Warehouse Lead/Supervisor will report directly to the Warehouse Manager and/or Assistant Warehouse Manager. This individual will be responsible for overseeing daily warehouse operations, ensuring service levels are achieved, maintaining operational excellence, and supporting continuous improvement initiatives. Key Responsibilities Inbound Operations Management Review daily inbound ASNs and determine staffing requirements to meet customer-specific SLAs. Schedule and coordinate receiving activities to ensure timely processing of inbound volume. Conduct daily meetings with the receiving team and communicate operational goals and expectations. Manage returns processes, ensuring returned products are accurately received, inspected, inventoried, and returned to stock promptly. Monitor and analyze inbound KPIs and report performance results to management. Outbound Operations Management Review daily outbound workload and determine staffing requirements to meet customer SLAs. Allocate orders, print pick tickets, and distribute work assignments to warehouse associates. Conduct daily meetings with the shipping team, including pickers and packers, to communicate priorities and goals. Monitor outbound productivity and shipping performance through KPI reporting. Ensure all customer orders are processed accurately and shipped on time. Safety and Security Maintain a safe and secure work environment in compliance with OSHA regulations. Train new associates on company safety, security, and operational procedures. Monitor warehouse activities and implement corrective actions when necessary. Assist management in protecting company assets, customer inventory, and facility operations. Promote and enforce adherence to all safety policies and procedures. Continuous Improvement & Quality Apply Lean principles and maintain 5S workplace standards throughout warehouse operations. Assist management in developing and maintaining customer-specific SOPs. Monitor compliance with SOPs and implement corrective actions as needed. Analyze productivity and operational performance and recommend improvements. Identify and implement process improvement initiatives focused on safety, quality, productivity, and efficiency. Partner with associates to gather ideas and support continuous improvement efforts. Support company objectives related to service excellence and customer satisfaction. Customer Support & Special Projects Communicate professionally with customers via email and phone regarding daily operational requests. Analyze customer requirements, develop action plans, and provide regular progress updates. Support special projects and customer-specific initiatives. Provide daily status reports to warehouse management regarding workload and project activities. Monitor KPIs and ensure productivity levels meet customer SLA requirements. Must-Have Requirements Candidates must meet all of the following qualifications: Bilingual in English and Spanish. Minimum 5 years of experience in a fulfillment/distribution warehouse environment. Experience working with fashion products in a warehouse environment (luxury fashion brand experience strongly preferred). Previous experience in a Lead, Supervisor, or Team Leader role. Strong organizational, communication, and leadership skills. Ability to work flexible schedules, including early mornings, evenings, and weekends when required. Ability to lift and move items weighing up to 30 pounds. Ability to stand and walk for extended periods throughout the workday. Ability to frequently bend, stretch, reach, and perform physical warehouse activities. Ability to work in varying warehouse conditions, including fluctuating temperatures, lighting, and noise levels. Ability to safely access all areas of the facility, including stairs and ladders. Preferred Qualifications Experience with luxury fashion brands. Knowl…