STORE TEAM LEADER - pOpshelf in COPPELL, TX

The Store Team Leader is responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, creative merchandising, presentation, selling, staffing and fostering an exceptional customer experience. This role creates a customer-focused store culture through superior store standards and team engagement. Job Responsibility Customer Experience: Provides customer service to exceed the customer’s expectations by modeling and coaching the team on how to balance tasks with customer service to create and support a customer-focused culture. Evaluates and incorporates customer feedback into employee training and coaching to ensure the store meets ongoing customer expectations. Possesses product knowledge and use of selling techniques to enhance the customer experience and support employee development. Store Operations: Facilitates and maintains a safe, clean and well-organized store environment that delights our customers and employees. Recruits, selects and retains qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed at all times. Ensures the proper training, development, and the performance management of store employees to include identifying gaps, succession planning, and/or counseling up to and including termination. Communicates store performance and safety expectations regularly; coordinates meetings and events to encourage safety, security and policies. Ensures that the store is appropriately staffed and effectively opened and closed each day. Schedules employees, provides adequate training for employees, conducts safety meetings, and ensures employee compliance with company policies and procedures. Completes all paperwork and documentation according to guidelines and deadlines. Team Leadership: Evaluates operating statements to identify financial trends (including sales, profitability, and inventory turn), expense control opportunities, potential shrink, and identify opportunities for improvement in store performance. Ensures the financial integrity of the store through strict cash accountability, key control, and adherence to stated company security practices and cash control procedures. Facilitates store team’s understanding and knowledge of store products so they can engage customers and provide a differentiated, easy, and fun shopping experience. Merchandising and Inventory: Follows company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays. Oversees implementation and maintenance of plan-o-zones; ensure merchandise is presented according to established practices and Store Team Leader direction. Oversees the inventory ordering process to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts. Ensures that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage. Maintains accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls. Working Conditions Frequent walking and standing. Frequent bending, stooping and kneeling, stocking merchandise and unloading trucks. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts). Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. Occasional climbing (using ladder). Occasional exposure to outside weather conditions. Occasional exposure to wet floor surfaces. Occasional exposure to household and industrial cleaning solutions. Exposure to strong scents and fragrances. Fast-paced environment; mo…

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