Store Manager
BakebePosition Overview The Store Manager is responsible for the overall day-to-day performance of Bakebe, ensuring strong store operations, excellent customer service, effective team management, cost control, and consistent execution of the Bakebe brand standards. This is a hands-on leadership role requiring someone who can manage both the operational and customer-facing sides of the business. The successful candidate will take ownership of store performance while also acting as the main brand representative locally and coordinating closely with Bakebe Headquarters in Hong Kong and Accencis Group departments. The ideal candidate is organized, commercially minded, highly responsive, comfortable working in a fast-paced environment, and able to balance operations, people management, customer experience, marketing, and brand development. Key Responsibilities Store Operations & Performance Take full ownership of the day-to-day operations and performance of the Bakebe store. Maintain high standards of cleanliness, presentation, food safety, customer service, and overall store readiness. Monitor daily and weekly sales performance and adjust operations accordingly. Identify opportunities to improve store sales, profitability, productivity, and customer experience. Ensure all Bakebe operational standards, recipes, procedures, and brand guidelines are consistently followed. Support the team during busy periods, special events, holidays, and operational challenges. Labour Scheduling & Cost Control Prepare and manage weekly staff schedules based on forecasted sales, reservations, events, and business demand. Review labour throughout the week and make schedule adjustments based on actual sales and reservation levels. Maintain appropriate staffing levels while controlling labour costs. Monitor employee attendance, lateness, overtime, shift coverage, and overall productivity. Ensure schedules are communicated clearly and published on time. Work closely with Finance and Operations regarding labour performance and payroll-related matters. Hiring, Training & Team Leadership Lead recruitment, interviewing, hiring, onboarding, and training of store employees. Ensure all team members are properly trained before working independently. Conduct ongoing coaching and performance management. Develop strong supervisors and team members who can independently manage shifts. Maintain a positive, professional, accountable, and customer-focused team culture. Identify performance gaps and provide clear coaching and follow-up. Organize refresher training and new product training when required. Ensure the team understands Bakebe's brand story, products, services, and customer experience standards. Payroll & Administration Review and process payroll information accurately and on time. Verify hours worked, attendance, adjustments, vacation, and other payroll-related information. Maintain accurate employee and operational records. Ensure store documentation, reports, invoices, and administrative requirements are completed within required timelines. Inventory, Ordering & Supply Chain Manage ordering of ingredients, packaging, retail supplies, and operating materials. Monitor inventory levels and ensure sufficient stock is available without excessive over-ordering. Coordinate closely with Supply Chain regarding purchasing, shortages, deliveries, and new items. Monitor waste, usage, and inventory variances. Complete regular inventory counts and investigate significant discrepancies. Plan ordering around seasonal demand, large bookings, promotions, and events. Customer Service & Reservations Ensure every customer receives a welcoming, professional, and memorable Bakebe experience. Handle customer concerns and service recovery professionally and promptly. Manage store reservations and ensure appropriate staffing and preparation based on booking levels. Respond to reservation inquiries in a timely manner. Coordinate custom cake orders, including customer requirements, product…