Staff Accountant - Sales (Hi-Chew Brand) [Hybrid]

This position supports Sales and Accounting by verifying customer pricing, owning collections and coordinating deduction resolution, maintaining accurate account information, and owning demand planning and monitoring sales forecasts against actual performance. The role works across departments to investigate discrepancies, ensure timely follow-up, and provide reliable reporting for business decisions. ESSENTIAL DUTIES & RESPONSIBILITIES: · Own customer price checks and follow-through on pricing discrepancies. Review purchase-order pricing exceptions against approved list prices, customer agreements, and applicable promotional terms, including effective and expiration dates. Coordinate corrections with customers, Sales, and Order Management, and document approved pricing exceptions. · Research and categorize aging balances, short payments, deductions, and invoice disputes; review supporting documentation and coordinate resolution to support collection efforts. · Own collections for assigned customer accounts and timely resolution of outstanding receivables. Conduct and document collection follow-up with customers and internal stakeholders, track payment commitments and unresolved disputes, and escalate overdue or unresponsive accounts according to established procedures · Maintain accurate customer-account and transaction records in ERP, trade management, and CRM systems; assist with system testing, data validation, and procedure documentation during the SAP transition, as assigned. · Build sustainable relationships and trust with customer AP departments, brokers, sales managers and accounting department through open and interactive communication. · Monitor and verify customer credit limits, outstanding balances and unpaid invoices and flag exceptions. Own customer credit analysis, evaluate creditworthiness, and recommend credit limits and payment terms. Own the credit approval process, including documentation and follow-through; approve only within existing delegated authority and escalate decisions requiring higher approval. · Coordinate correction of financial issues related to customer invoices with Customers, Brokers, Sales and Accounting, as appropriate. Own broker commission calculations, reconciliation, and payment-processing coordination, including investigation and resolution of discrepancies. · Responsible for professional work in the interpretation and application of established sales department procedures and regulations. · Prepare and distribute various reports related to aging unpaid balances, credit limits, sales deduction management, and other projects as necessary · Own the demand forecast, including consolidation of Sales inputs, accuracy review, and timely updates with Sales and SCM. Review sales forecasts against actual performance, identify material variances, missing information, and outdated assumptions. · Coordinate with account managers to document explanations and obtain timely forecast updates, track unresolved items, and escalate significant concerns to Sales & Management. · Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. · Ensure excellent service standards. · Assist with periodic warehouse physical inventory counts and reconciliation of discrepancies, as needed. · Identify and initiate collection process for outstanding invoices and communicate internally and externally to resolve issues. Escalate the issues when needed and assist in filing collection requests to 3rd party agencies. Professional appearance and demeanor, with the ability to exercise good judgment and discretion. Maintain high ethical standards in the workplace. Comply with all company policies and procedures. Responsible for maintaining a clean and safe working environment. Assist with other duties as assigned by your supervisor in compliance with Federal and State Laws. …

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