Sr. Section Manager - Customer Service
GlobalFoundriesAbout GlobalFoundries: GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com. Summary of Role: We are seeking a highly motivated Customer Service Operations Manager to lead customer fulfillment and operational support activities while driving continuous improvement across order management, billing, inventory, and cash management processes. This role serves as a key liaison between customers and internal teams, ensuring exceptional service delivery, operational excellence, and business performance. The ideal candidate is a customer-focused leader with strong analytical skills, experience managing cross-functional relationships, and a passion for process improvement in a fast-paced environment. Essential Responsibilities: Customer & Order Management Act as a primary point of contact for customers regarding fulfillment, order management, and administrative inquiries. Oversee order and quotation management processes to ensure timely and accurate execution. Resolve customer issues and escalate concerns appropriately to maintain high levels of customer satisfaction. Collaborate with internal stakeholders to support customer schedules and operational commitments. Billing & Financial Operations Investigate and resolve billing discrepancies, ensuring accurate debit and credit processing. Partner with Finance teams to support cash management objectives and key performance indicators (KPIs). Monitor financial transactions and operational metrics to drive business performance. Inventory & Operational Excellence Monitor and take action on aged work-in-process (WIP) and inventory. Lead initiatives to improve operational efficiency, service quality, and process effectiveness. Analyze quantitative and qualitative data, identify trends, and implement corrective actions. Anticipate operational risks and develop preventative solutions. Leadership & Continuous Improvement Lead and prioritize team activities to meet departmental goals and objectives. Provide professional leadership and subject matter expertise across the organization. Drive rigorous process improvement and service enhancement programs. Establish and influence operational policies and best practices. Support the design and implementation of operational systems, tools, and applications as needed. Collaboration & Compliance Build strong partnerships across cross-functional and global teams. Work closely with customer representatives, suppliers, and internal stakeholders on operational projects and business requirements. Support Environmental, Health, Safety, and Security (EHSS) programs and maintain compliance with all company policies. Participate in special projects and additional assignments as required. Other Responsibilities: Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs. Required Qualifications: Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Finance, or a related field. Demonstrated experience in customer service, order management, operations, supply chain, finance, or a related business function. Strong analytical and problem-solving skills with experience interpreting operational and financial data. Experience managing customer relationships and resolving complex operational issues. Excellent communication, collaboration, and stakeholder management skills. Proficiency with ERP systems and Microsoft Office applications, particularly Excel. Preferred Qualifications: Prior people management or team leadership experience. Experience leading process imp…