Sr. Manager Operations, Field Readiness & Standards

Department: Operations - Alberta Employment Type: Full-Time Requisition ID: 2085 Date Posted: October 5, 2026 Closing Date: October 20, 2026 or until filled Position Summary: The Sr. Manager Operations, Field Readiness & Standards is a key contributor to UFA’s operational success, working closely with Regional Managers, Agents, Site Managers, and Field Operations across a geographically dispersed region. This role is responsible for implementing and sustaining operational excellence through safe practices, optimizing efficiencies, protecting UFA assets, and ensuring the highest levels of customer service. The Sr. Manager Operations, Field Readiness & Standards facilitates the execution of strategic business plans, supports financial and operational objectives, and fosters collaboration across teams. This role also holds accountability for managing network service expenses, ensuring appropriate cost allocation, and overseeing agent reimbursement for service-related expenses. Directly overseeing a team of business professions providing leadership, support, and performance management. Key Responsibilities: Operational Excellence Ensure operational standards ("Golden Rules") are consistently applied across all field locations. Drive continuous improvement initiatives that simplify work, reduce waste, and improve operational effectiveness. Lead operational audits and corrective action planning. Partner with Operations leadership on budgeting, including setting sales and profit targets. Provide insight to help shape regional strategy and deliver accurate financial forecasts. Support the development and execution of UFA’s strategic and operational business plans, including merchandising initiatives in collaboration with the centralized merchandising team. Build and maintain high-performance teams that deliver on ROIC targets by maximizing efficiency and returns from both operating assets and human resources. Champion a culture of safety by coaching teams, conducting audits, and leading continuous improvement initiatives across all sites. Oversee inventory management to ensure compliance with UFA’s standards for accuracy, loss prevention, and safeguarding of assets. Guide and support Agents and Site Managers in creating, updating, and executing operational strategies and local business plans. Collaborate with sales and service teams to ensure destination products and services are delivered with precision, speed, and consistency. Ensure adherence to all company policies, industry best practices, and federal/provincial regulations. Promote compliance and accountability at all levels. Manage and maintain contractual agreements with Agents and oversee the Agent relationship to ensure alignment with UFA’s operational and strategic objectives. Accountable for the management of network service expenses, including ensuring accurate tracking, allocation, and control of associated costs. Manage and approve reimbursement processes for Agents’ service-related expenses in accordance with UFA guidelines and contractual agreements. Provide direct leadership with the field operations team, including setting clear goals, monitoring performance, and supporting professional development. Represent UFA at community events, industry functions, and co-operative initiatives to promote brand presence and community engagement. Qualifications: Bachelor’s degree in business or commerce. Majoring in business management, analytics, finance, operations management, or equivalent experience in progressively senior leadership roles. 10+ years of leadership experience in operational roles within customer-focused environments. Strong operational knowledge in Sales, Gross Margin, and Inventory Management processes; background in Agriculture or Downstream Fuel is considered an asset. Demonstrated ability to lead high-performance teams using accountability, metrics, and coaching to drive business outcomes. Proven expertise in inventory m…

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