Sr Dispatcher

Senior Dispatcher $30.00/hr First Student - Where Safety and Service Come First! At First Student, we are a family of over 60,000 employees who take pride in safely transporting millions of students and passengers to and from their destinations each day. Our team of professionals is dedicated to providing safe, reliable, and efficient transportation services to the communities we serve. We are currently seeking an experienced Senior Dispatcher to support our daily transportation operations and ensure efficient, on-time service. Why Join First Student? Competitive pay and benefits Opportunities for professional growth and advancement Supportive, team-oriented work environment Comprehensive training and development Opportunity to make a meaningful impact in your community About The Senior Dispatcher Position As a Senior Dispatcher, you will play a critical role in overseeing daily transportation operations, coordinating driver assignments, managing routes, and ensuring safe and timely service. You will work closely with drivers, monitors, maintenance personnel, and location leadership to resolve operational challenges, improve efficiency, and maintain First Student's commitment to safety and service excellence. Your Responsibilities Oversee daily routing, scheduling, and dispatch operations to ensure safe, efficient, and on-time transportation service. Coordinate driver and monitor assignments, ensuring all routes are appropriately staffed and covered. Monitor driver sign-in and sign-out times, track attendance, and adjust route hours to improve productivity and minimize unnecessary overtime. Maintain accurate dispatch logs documenting vehicle assignments, route changes, late buses, breakdowns, accidents, and other operational updates. Review route change requests, maintain supporting documentation, and submit changes for approval. Ensure AM and PM routes are properly reviewed and dry-run before the start of service. Coordinate route bidding processes, including posting available routes and facilitating assignments when applicable. Promote First Student's Safety First culture by delivering daily safety communications and collaborating with location safety personnel. Respond to operational disruptions, including driver absences, vehicle breakdowns, route delays, and emergencies. Communicate timely and accurate route and passenger information to drivers, management, and school district personnel. Coordinate with maintenance leadership regarding vehicle inspections, preventive maintenance scheduling, mechanical concerns, and vehicle availability. Collect, document, and maintain driver pre-trip inspection reports, ensuring maintenance concerns are reported appropriately. Support opening and closing procedures, including responding to driver call-offs and communicating staffing concerns to management. Assist with customer inquiries, telephone communications, and operational follow-up. Provide guidance and support to dispatch personnel and assist with training and daily operational coordination. Perform additional duties as assigned. Qualifications High school diploma or equivalent required. 5-7 years of relevant experience in transportation operations, dispatching, terminal operations, or driving. Previous school transportation or fleet dispatch experience preferred. Working knowledge of radio dispatch equipment, routing systems, and transportation scheduling. Strong organizational, analytical, and problem-solving skills. Excellent verbal and written communication skills, with a commitment to customer service. Ability to manage competing priorities, meet deadlines, and make sound decisions in a fast-paced environment. Proficiency with computers and standard office software. Ability to work collaboratively with drivers, maintenance teams, management, and customers. Appropriate vehicle operator's license preferred. Work Environment This position operates primarily in an office and school bus yard environment, with occasional on-road re…

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