Import Export Coordinator

Job Title: Logistics Operation Coordinator (AIR & Ocean Operations) Location: Santa Ana, California Duration: Long Term (12+ Months) Position Overview This position requires hands-on experience in Air or Ocean Freight Operations, along with solid ocean freight knowledge. As our operation supports global transportation across multiple time zones, this position follows a five-day work schedule that includes weekend shifts based on operational requirements. Key Responsibilities Create and maintain daily tracking reports for Air Export, Ocean Import, OTR, and weekend operations. Track air cargo, ocean containers, and rail intermodal shipments in real time from origin through final delivery. Monitor and confirm on-time departures from U.S. ocean terminals, ports, airports, and other transportation hubs. Coordinate air export bookings with airlines and freight forwarders, considering transit time, capacity, service requirements, and cost. Prepare and review MAWB, HAWB, Commercial Invoice, Packing List, SLI, and export declarations. Coordinate warehouse activities including cargo receiving, security screening, palletizing, and ULD build-up. Manage export customs clearance and coordinate responses to customs examinations, holds, and documentation issues. Track flight departures, transshipment milestones, final arrival, and delivery status, proactively resolving exceptions. Validate Import of Documentation (IOD) and Proof of Delivery (POD) on a daily basis. Respond promptly to shipment exceptions, including delays, damages, customs holds, flight cancellations, rollovers, offloads, and rebookings. Communicate shipment status, milestones, delays, and corrective actions to customers and internal stakeholders. Serve as the primary point of contact for carriers, freight forwarders, customs brokers, logistics partners, customers, and internal supply chain teams. Handle claims, documentation issues, escalations, and service exceptions through phone, email, and virtual meetings. Perform other logistics and supply-chain duties as assigned. Requirements (Basic Qualifications) Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Minimum 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations. Hands-on experience in international Air, Ocean, and OTR freight forwarding operations is required Proven experience managing transload warehouse operations and Truckload (TL) dispatch. Strong understanding of international air and ocean freight regulations, and customs procedures Proficiency with ERP and logistics systems (SAP, TMS, WMS or equivalent). Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP.

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