Sr. Analyst Promo Operations

About the Team Our Merchandise Planning and Allocation (MP&A) teams are the driving forces behind making the organization’s product visions available to our consumers through calculated and strategic measures. Your involvement in sales and margin forecasts, promotional performance analysis, inventory management, and vendor relationships will play a critical role in obtaining goals while maintaining PetSmart’s reputation in the market as a trusted partner to pet parents. About the Location Collaborative Work Environment: At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success. About the Job We are seeking a Sr. Analyst, Promo Operations. This role will report to the Sr. Manager of Pricing Operations and lead end-to-end promotional operations for in-store promotions. The Sr. Analyst Promo Operations leads end to end promo set up across planning tools and deployment. This individual has in-depth knowledge of our promotion tools, timelines, business processes, and policies and procedures around coupons and discounts. The Sr. Analyst Promo Operations assists in setting priorities, developing sound operating plans, and streamlining processes to achieve efficiencies. This role shares responsibility for planning, auditing, and implementing promotions and shares responsibility in delegating actions and requirements to all the cross-functional teams to deliver successful store execution. Serves as the promotional pricing SME for AMS and Promo Advisor. This individual is responsible for delivering accurate, timely promotions while continuously improving the processes and tools that support execution at scale. Supervisory Responsibilities: None Essential Functions End-to-end ownership of the operations (tracking, building, auditing, deployment) of TPR/Non-TPR promotions, including the offer change process. Partners with Merchandise Operations, Merchandising, Merch Planning & Allocation, Store Operations, Services, IS, and Marketing to ensure seamless communication and deployment for all in-store promotions. Work with business partners to meet required milestones. Collaborates with key business partners to improve processes and communication which include monitoring offers, identifying areas of opportunity and resolving any AMS promotion-related issues. Provides promotional system and offer guidance to the business ensuring promotional systems can accurately support offer intent, maximize impact and minimize risk. Provides feedback to PHO business partners to drive continuous improvement. Ensures information housed in various promotional systems are aligned and accurate. Create, contribute enhance new or existing training documentation. Ensures accuracy of all information housed in various promotional systems. Works with peers to identify audit opportunities to improve efficiencies. Supports promo integrity by researching and resolving store issues and communicating resolutions to key stakeholders, including Technology, Store Operations and field partners. Creates auditing tools and processes to ensure the accuracy of deployed promos as well as customer-facing label and signage verbiage. Other duties may be assigned. Travel Required: None Education and/or Experience: Bachelor’s Degree preferred Minimum of three years of experience in retail, promotions, pricing, or general business preferred. Knowledge and Skills: Expert understanding of offer interactions within the Advanced Marketing System (AMS) Ability to synthesize multiple data sets into a coherent story Ability to remain organized with a strong attention to detail and deliver to critical deadlines Analytical,…

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