Specialist, Fleet Administration

This is a Fully Remote Job About Our Client: Ford Pro Fleet Management operates within the transportation industry, focusing on providing comprehensive fleet management solutions. It addresses challenges businesses face in managing transportation operations by offering technology-driven services that optimize fleet performance, enhance efficiency, and reduce costs. The organization is expanding and aims to support a growing customer base with innovative fleet management programs. About the Opportunity: The SPECIALIST, FLEET ADMINISTRATION is responsible for supporting fleet customers through program development and exceptional customer service, ensuring accurate fleet data management. This role is vital in onboarding new clients, conducting data audits, generating reports, and collaborating internally to tailor solutions that integrate technology seamlessly into customer operations. It contributes to maintaining high customer satisfaction and operational efficiency. Responsibilities: Manage new fleet customer onboarding, including product setup and training Handle daily tactical requests from various internal teams and customer communications Manage exceptions to ensure process adherence and resolution Resolve escalated issues using critical thinking and problem-solving Ensure client expectations and internal performance metrics are met Manage customer groups and contacts proactively to reduce errors Conduct regular customer reviews to analyze fleet data and meet needs Oversee customer asset inventory management Collaborate with IT to develop processes for consolidating data from multiple systems Support vehicle termination requests Create and generate recurring reports to fulfill customer requests Requirements: High school diploma or equivalent required; bachelor’s degree preferred or equivalent customer service experience Minimum of 3 years of experience in fleet management Strong proficiency in Excel, including formulas, VLOOKUPs, and pivot tables Skilled in Microsoft Office suite Effective written and verbal communication skills for diverse stakeholders Self-motivated with creative problem-solving abilities in dynamic environments Strong interpersonal skills for client relations and team collaboration Ability to work independently in a fast-paced, collaborative setting Assertive and persuasive in advocating for customer and business interests Pay Range and Compensation Package: Salary ranges by grade: Grade 6 ($74,300-$124,500), Grade 7 ($86,600-$144,900), Grade 8 ($99,100-$166,200) Final salary grade and base salary depend on candidate skills, experience, job scope, and market value Benefits & Perks: Immediate medical, dental, vision, and prescription drug coverage Paid parental leave and new parent support programs Family building benefits including adoption, surrogacy, and fertility treatments Vehicle discount program for employees and family Tuition assistance Active employee resource groups Paid time off for community service Generous vacation, sick/personal time, and paid holidays including year-end days Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

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