Special Ship Coordinator

In your role as a Special Ship Coordinator, at The North West Company (NWC); you will coordinate the end-to-end execution of Special Ship programs for Food and General Merchandise, ensuring the accurate and timely movement of inventory from order creation through store delivery. You will maintain order management, inventory tracking, and reporting processes to support operational visibility and informed decision-making while collaborating with internal teams, vendors, distribution centres, transportation partners, and stores to resolve issues, mitigate risks, and ensure the successful execution of seasonal and promotional programs. Joining NWC gives you the opportunity for growth and development throughout the company, an attractive and competitive salary and benefits package, and to be part of a dynamic and diverse culture. NWC is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information. Your Role: Coordinate Special Ship project plans, activities, and milestones to ensure timely execution of seasonal and promotional programs. Follow up on outstanding actions, communicate next steps, and identify and escalate risks or delays. Maintain Special Ship databases, seasonal templates, store order forms, and working files to support accurate order creation, inventory tracking, and assortment planning. Coordinate purchase order and requisition processing, including maintaining submission templates, reviewing requests, providing process guidance and training, and preparing daily order activity recaps. Monitor purchase order confirmations, shipment status, receiving, picking, and shipping activities to support the timely and accurate flow of inventory. Investigate and resolve shipment and receiving discrepancies, including mis-ships, shortages, overages, and other inventory issues, by coordinating with vendors, warehouses, and internal stakeholders. Coordinate the preparation and distribution of Store Receiving Books and other receiving documentation before initial product shipments. Track product code dating and adjust order volumes based on vendor and warehouse information. Monitor and respond to Special Ship Store Connect tickets and other store support requests within established service levels, escalating significant or unresolved issues as required. Develop, maintain, audit, and distribute Special Ship reports, including transportation weight summaries, inventory flow plans, comparison files, and order status reports to support shipment planning and stakeholder decision-making. Coordinate Dangerous Goods purchase orders and requisitions within seasonal shipping windows. Monitor stock-on-hand levels and inventory requirements to support quarterly flow plans and promotional programs. Develop, maintain, and update standard operating procedures (SOPs) to ensure processes remain accurate, consistent, and accessible for training and operational continuity. Collaborate with Special Ship Operations, warehouse leadership, transportation, Order Management, vendors, and other WLSC departments to improve service, coordinate activities, and maintain effective inventory flow. Identify opportunities for continuous improvement in order management, reporting, documentation, and shipment execution while ensuring compliance with established processes and company policies. Desired Skills and Experience: Five years experience with The North West Company or comparable experience in warehouse operations, logistics, distribution, or a related field preferred. Grade 12 education required; post-secondary education in logistics, supply chain management, or a related field is preferred. …

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