Sourcing & Quality Manager
IMUSA USA· MISSION: · As part of the Global Sourcing team, the Sourcing & Quality Manager is responsible for ensuring the quality and compliance of all products & factories are met, while at the same time, assist the company to increase profitability. · The Sourcing & Quality Manager will have ownership, oversee, and manage the customer service department This role will act as the lead to successfully strategize, execute and oversee the day-to-day activities related to Sourcing, Quality, Compliance and Customer Service · CONTEXT: · Maintaining strict alignment across all product categories with US consumer product safety laws, chemical safety legislation, and major brick-and-mortar or e-commerce retail requirements. · Safeguarding corporate reputation and operational integrity by strictly monitoring and enforcing ethical trading and compliance rules across global factory partners. · Protecting consumer trust and brand equity by driving down return rates and field claims through aggressive root-cause tracking and corrective engineering loops. · Cultivating overall supply chain resilience through the continuous evaluation, structured auditing, and geographic expansion of our international supplier panel. · Translating complex global market shifts, raw material fluctuations, and vendor vulnerabilities into strategic, executive-ready cost outlooks to protect gross margins. · Fostering open communication across all internal cross-functional departments and overseas manufacturing networks. MAIN PURPOSES OF THE JOB: Quality Control & Regulatory Governance · Monitor US Regulations: Track federal/state safety laws, PFAS/PFOA restrictions, heavy metals (lead), and California Proposition 65 updates. · Approve Packaging & Labeling Compliance: Review and approve product packaging layouts, barcodes, “use and care", safety warnings and instruction for use (IFUs), to ensure strict alignment with US regulatory standards and branding guidelines. · Manage Factory Audits: Coordinate and review annual factory compliance and manufacturing capability checks using third-party agencies. · Coordinate & Review PO Inspections: Manage factory-level Purchase Order (PO) inspections via third-party providers and analyze testing results to resolve product defects prior to shipment. · Resolve Quality Issues: Address and provide solutions to active production defects · Formulate CAPA Plans: Implement and enforce Corrective and Preventive Action (CAPA) programs with manufacturers to eliminate recurring design or production defects. · Track Certifications: Maintain a centralized repository of mandatory product certifications (FDA, UL, ETL, CSA, NSF, etc.), including food-contact certifications proving material safety. · Coordinate Lab Testing: Manage chemical, safety, and regulatory testing arrays with accredited third-party laboratories. · Manage Field Claims & Recalls: Investigate high-volume customer returns and quality complaints via root-cause failure analysis. Sourcing & Supplier Management · Support Sourcing Initiatives: Assist Senior Director on operational workflows and long-term strategic sourcing initiatives. · Track Commodities & Exchange Rates: Monitor global raw material markets (aluminum, stainless steel, plastics, coatings) and currency exchange fluctuations to provide data for strategic pricing negotiations and margin protection. · Measure & Enforce Vendor KPIs: Evaluate international supplier panels against strict efficiency, quality, and continuous improvement metrics. · Expand Supplier Network: Assist in identifying, vetting, and onboarding new manufacturing partners across diversified global regions. · Execute RFQs & NIFs: Prepare detailed Requests for Quotations (RFQs) and internal New Item Forms (NIFs). · Manage Factory Chargebacks: Calculate, negotiate, and issue financi…