Software Support Analyst

Job Description Cyzerg is listed as the employer for this proposed Software Support Analyst position. The role focuses on helping customers resolve software issues, analyzing technical problems, and ensuring business applications operate reliably. The ideal candidate will have strong troubleshooting skills, clear communication abilities, and an interest in supporting software solutions used in logistics and warehouse operations. Responsibilities Provide technical support for software applications and related systems. Investigate, diagnose, and resolve reported software issues. Respond to customer inquiries through support tickets, email, and other approved channels. Analyze application errors and document troubleshooting steps and resolutions. Reproduce reported bugs and coordinate fixes with software development teams. Assist users with software configuration, functionality, and routine application tasks. Test software updates and verify that reported issues have been resolved. Maintain accurate support records, knowledge-base articles, and technical documentation. Identify recurring problems and recommend improvements to software usability and reliability. Escalate complex issues to appropriate technical teams when necessary. Help customers understand software features and follow recommended procedures. Requirements Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Experience in software support, application troubleshooting, or technical customer service. Understanding of software applications, databases, and common technical issues. Familiarity with Windows operating systems and basic networking concepts. Strong analytical and problem-solving skills. Excellent written and verbal communication abilities. Ability to prioritize support requests and maintain accurate documentation. Customer-focused approach and attention to detail. Preferred Skills Familiarity with SQL queries and database troubleshooting. Experience with ticketing systems and remote support tools. Knowledge of APIs, software integrations, and application logs. Experience supporting logistics, warehouse management, or supply chain software. Familiarity with software testing and bug-tracking tools. Understanding of Agile development and software release processes. About the Company Cyzerg is a technology company specializing in software solutions for the logistics and supply chain industries. Its offerings include warehouse management systems, transportation-related technology, and custom software development designed to help businesses improve operational efficiency and visibility. Benefits Opportunities to develop software troubleshooting and customer support skills. Exposure to logistics and supply chain technology. Professional learning and development opportunities. Collaborative technical work environment. Potential career advancement based on experience and company policy. Employer verification note: This is a proposed job description, not confirmation of an active vacancy. The annual pay range is a suggested estimate, not a verified employer offer. Confirm the company's hiring authorization, actual work location, salary, and benefits before publishing on Indeed. Pay: $55,000.00 - $75,000.00 per year Benefits: Dental insurance Flexible schedule Relocation assistance Work Location: In person

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