Shop Lead

The Opportunity Are you an ambitious, highly organized leader who thrives in a fast-paced environment? We are looking for a Shop Lead to drive the daily success of our Whistler location. This role is crafted for a hands-on executor—someone eager to jump in, lead from the front, and continuously optimize our shop floor. You don’t need to know everything on day one; you just need the drive to learn it. Backed by our HQ support team, you will be empowered to focus on what you do best: leading the local team, optimizing production, delivering flawless bike protection installs, and creating an exceptional customer experience. Through our core values of Innovation, Precision, and Community , you will be the ultimate resource for the Whistler storefront. About Us RideWrap is a rider-owned and operated business. Since the beginning, our objective has been simple: help riders get the most out of their time riding bikes. RideWrap’s proprietary systems are born from combining a background in precision engineering with a love for riding bikes. We produce industry-leading frame protection components for all bikes and riders. The Responsibilities Team Leadership & Development Lead the Crew: Manage daily scheduling, task delegation, and timesheets for the production and installation teams. Drive Performance: Conduct daily stand-ups to set priorities, and run regular check-ins and performance reviews to foster growth. Train & Retain: Onboard and train new team members, cultivating a positive, high-performance culture. Production, Distribution & Installation Execution Manage the Floor: Oversee daily production and shipping operations, ensuring optimum output and a 100% accuracy goal for order fulfillment. Install Supervision: Manage the installation calendar and supervise output quality to ensure every bike leaves looking perfect. Process Optimization: Work to streamline existing processes to achieve maximum raw material efficiency. Technical Support: Learn the ins and outs of our printing fleet to assist with routine troubleshooting and maintenance. Community Build Relationships: Maintain and grow relationships in the community, with regional stores, customers, dealers, and wider RideWrap teams as a representative of the brand and location. Local Bike Events: Drive local brand awareness by attending and executing local events, supporting the local riding scene, and bringing the vibes. Local Ambassador Program: Actively engage and partner with local ambassadors to support the brand, and drive awareness to RideWrap. Warehouse & Inventory Logistics Inventory Control: Maintain the Canadian warehouse, execute inventory management, and fulfill supply orders for other RideWrap locations. Shipping & Receiving: Coordinate the intake of supplies and the dispatch of bulk orders and pallets (must be comfortable safely lifting up to 36 lbs). Shop Logistics: Conduct routine shop runs to collect and return bikes from local partners. Qualifications, Experiences, and Skills Leadership: Management or team leadership experience, with a proven track record of organizing people and processes is an asset Customer Facing: 1+ year of dedicated customer service experience. Operational Mindset: A high degree of organization, an eagle-eye for detail, and a relentless drive to improve workflows. Tech Literacy: Proficiency in Google Workspace (Docs, Sheets, Drive) The Stoke: At least 1 year of mountain biking experience (preferred) and a genuine passion for the bike industry! A valid Class 5 driver’s license and a clean driving record Excellent written and spoken communication in English. A self-starter mentality with a highly positive, collaborative attitude. Pay: $56,160.00-$64,480.00 per year Benefits: Casual dress Company events On-site parking Wellness program Application question(s): Let us know why you are stoked to work for RideWrap Do you live in Whistler or within a reasonable commute to our shop in Function Junction? Work Location: In p…

View the full posting and apply