Shop Coordinator / Operations Manager

Shop Coordinator / Operations Manager Charles Koll Jewelry Works San Diego, CA Full-Time | In Person About Charles Koll Jewelry Works Charles Koll Jewelry Works is a fine jewelry design and manufacturing company specializing in custom jewelry, special orders, repairs, and exceptional craftsmanship. Our team includes designers, goldsmiths, sales professionals, CAD designers, and operations staff who work closely together to take each project from concept through completion. We are looking for an organized, detail-oriented Shop Coordinator / Operations Manager to play a central role in managing the day-to-day workflow of our jewelry workshop and helping ensure our custom jewelry, special order, and repair projects move efficiently through every stage of production. Position Overview The Shop Coordinator / Operations Manager serves as a key connection between our workshop, design team, sales team, vendors, management, and appraisal department. This person is responsible for coordinating workflow, tracking projects, managing materials and inventory, maintaining quality standards, and helping ensure projects are completed accurately and on time. This is an ideal role for someone who enjoys managing many moving pieces, solving problems, staying organized, and working collaboratively in a fast-paced, creative environment. Key ResponsibilitiesWorkshop & Production Workflow Coordinate the daily workflow of custom jewelry, special orders, and jewelry repairs Communicate project status, priorities, and deadlines with goldsmiths, CAD designers, sales representatives, management, outside vendors, and the appraisal department Track projects through various stages of production to help ensure accurate and timely completion Identify workflow issues or delays and work with the appropriate team members to find solutions Help ensure established procedures are followed throughout the production process Quality Control Perform and coordinate quality-control inspections for: Jewelry repairs Custom jewelry Special orders Help ensure completed work meets Charles Koll Jewelry Works' standards before it is delivered to the client Communicate any necessary corrections or additional work to the appropriate team member Shipping & Receiving Coordinate incoming and outgoing shipments Receive merchandise, materials, repairs, and vendor orders Help ensure items are properly documented, organized, and routed to the appropriate department Track vendor shipments and outstanding orders as needed Materials & Purchasing Coordinate the acquisition of materials needed for jewelry manufacturing and special orders, including: Diamonds Gemstones Precious metals Findings Special-order inventory Manufacturing supplies and consumables Inventory Management Assist with the management and organization of inventory Maintain accurate records for memo merchandise, stock inventory, and cost of goods sold Monitor materials and supplies needed for production Help maintain accurate documentation throughout the workshop and inventory process Repair & Custom Job Costing Assist with costing for jewelry repairs and custom projects Track materials, outside vendor costs, labor, and other expenses associated with projects Help ensure accurate information is available to management and the sales team Vendor Relations Maintain strong working relationships with outside vendors and suppliers Communicate regarding orders, pricing, production timelines, repairs, materials, and special projects Follow up on outstanding projects and deliveries Appraisal Coordination Assist with the development and coordination of jewelry appraisals Work with the appraisal department to ensure required information and documentation are available Help move appraisal projects efficiently through the process Processes & Procedures Develop, document, and maintain standard operating procedures related to areas of responsibility Create clear written guides to help ensure consistency throughout the company Identify opport…

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