Shipping & Logistics Coordinator

About Southwest Southwest Doors & Hardware has served commercial, institutional and industrial customers in London and the surrounding area since 1985. We supply hollow metal doors and frames, wood doors, architectural hardware, automatic operators, toilet partitions and washroom accessories. We’re an established company with down-to-earth people, a supportive team and opportunities to build a long-term career. About the role We’re looking for an organized, dependable Shipping & Logistics Coordinator to work closely with our Production Manager and help keep materials, finished products and deliveries moving. This is a hands-on position combining shipping paperwork, customer communication, scheduling, inventory support and warehouse work. You will also receive training in our shipping and receiving processes, with the opportunity to take on greater responsibility as you learn the business. Success in this role requires initiative: anticipating shipping needs, following up without prompting, and taking ownership of tasks through to completion. What you’ll do · Prepare shipping paperwork and ensure orders are accurately documented. · Update job records to reflect materials shipped, partial shipments and outstanding items. · Proactively contact customers to confirm readiness, follow up on completed orders, and coordinate timely pickups and deliveries to keep products moving and minimize warehouse congestion. · Arrange outbound shipments, customer pickups, and incoming deliveries. · Work with the Production Manager to prioritize shipments and meet delivery commitments. · Inspect incoming products for damage, accuracy, and quality, and report discrepancies. · Prepare, stage and check orders to ensure they are accurate and complete before being delivered. · Help to load and unload trucks and move materials to the appropriate storage or production areas. · Monitor stock levels and order routine stock items and shipping supplies within purchasing guidelines. · Assist with inventory checks and regular cycle counts. · Keep the warehouse and shipping areas clean, organized and safe. · Support general warehouse and production tasks as needed. · Learn the full shipping and receiving workflow to provide coverage and take on additional duties. · Assist with local deliveries if appropriately licensed and qualified. What you bring · Experience in production, shipping, receiving, logistics, warehouse operations or a related role. · Strong organizational skills and attention to detail. · Clear communication skills and a professional, helpful approach with customers, drivers and coworkers. · Confidence using computers for paperwork, email, data entry and updating job records. Proficiency with Microsoft Outlook, Excel and Word is preferred. · Ability to identify priorities, take initiative without waiting for direction, and follow through on commitments. · Willingness to work both at a desk and on the warehouse floor. · Ability to safely handle doors, frames and other materials using appropriate equipment and team lifting. · A dependable work ethic, ownership of your work, and willingness to learn our products and processes. · A valid Class G driver’s license is required. · Ability to lift, carry, pull, push materials up to 50lbs safely and repeatedly throughout the day. · Ability to stand, walk, bend, reach and work in a warehouse environment · Ability to work both indoors and outdoors when loading and unloading deliveries. · Follow company health and safety policies and participate in ongoing safety initiatives and training The following are assets, but are not required: · A valid Class D driver’s license with a Z air-brake endorsement (DZ) is an asset. · Forklift certification or operating experience. · Experi…

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