ServiceNow Developer (EAM, HAM, SAM)) - Remote
ICFDescription ICF is seeking a Senior ServiceNow Developer to support a public health agency client within the Office of the Chief Information Officer (OCIO). The ideal candidate will possess extensive hands-on experience designing, developing, and implementing enterprise ServiceNow solutions across multiple platform capabilities, including IT Asset Management (ITAM), Hardware Asset Management (HAM), Software Asset Management (SAM), Enterprise Asset Management (EAM), IT Operations Management (ITOM), and custom/scoped applications. The ideal candidate will have demonstrated experience implementing ServiceNow Data Foundations, CMDB, ITAM, HAM, SAM, and EAM solutions within complex enterprise or federal environments. This role requires strong expertise in ServiceNow application development, platform architecture, integrations, data modeling, and enterprise solution design. The successful candidate will support complex U.S. federal programs and collaborate with technical and business stakeholders to deliver scalable, secure, and sustainable ServiceNow solutions aligned with organizational objectives and industry best practices. Key Responsibilities Solution Architecture and Design Define and implement ServiceNow architecture standards aligned with client business objectives, IT strategy, platform standards, data architecture, and long-term technical roadmaps. Design scalable, maintainable, and secure ServiceNow solutions leveraging platform best practices and standards. Develop technical designs that align with enterprise architecture, governance requirements, and federal compliance standards. Technical Development and Implementation Design, develop, configure, and implement ServiceNow capabilities across ITAM, HAM, SAM, EAM, ITOM, custom/scoped applications, workflows, business rules, UI policies, integrations, and automation. Deliver solutions utilizing both out-of-the-box functionality and custom development where appropriate. Configure and extend ServiceNow applications to support enterprise asset lifecycle and operational management processes. ServiceNow Data Foundations and Data Architecture Implement and support ServiceNow Data Foundations to ensure alignment with enterprise data architecture and governance standards. Design solutions leveraging the ServiceNow data model, Configuration Items (CIs), CMDB, asset relationships, users, locations, vendors, contracts, and enterprise data sources. Promote data quality, normalization, governance, and data integrity across the ServiceNow platform. Support enterprise initiatives involving CMDB maturation, asset data management, and data relationship optimization. Asset Management Solution Development Design and implement Hardware Asset Management (HAM), Software Asset Management (SAM), and Enterprise Asset Management (EAM) solutions. Support the complete asset lifecycle, including procurement, onboarding, inventory management, discovery, normalization, assignment, maintenance, compliance, optimization, retirement, and disposal. Integrate asset management capabilities with CMDB, Discovery, Service Mapping, procurement systems, contract management, and enterprise business processes. Hands-On Development Develop scalable and maintainable solutions using JavaScript and ServiceNow development frameworks, including: Business Rules Script Includes Client Scripts UI Policies UI Actions Flow Designer IntegrationHub REST/SOAP integrations Scoped application development Integration Development Design, develop, and support integrations between ServiceNow and third-party enterprise systems using REST, SOAP, IntegrationHub, MID Servers, and related technologies. Ensure reliable data synchronization, governance, and data exchange across integrated platforms. Platform Administration and Optimization Support Authority to Operate (ATO) activities, platform upgrades, patching, environment cloning, MID Server administration, performance tuning, platform health monitoring, and production support. Evaluate …