Service Parts Associate - Level I
DexianJob Title: Service Parts Associate - Level I
Duration: 6 Months of Contract (High Possibilities of Extension)
Location: Nashville, TN 37217
Pay Rate: $20 - $23hourly on W2
JOB SUMMARY
Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.
Key Responsibilities
• Complies
...
with Health, Safety, and Environmental standards, policies, procedures, and regulations. Uses appropriate personal protective equipment.
• Carries out customer parts counter duties under moderate supervision, including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, and handling cash, check, and credit card transactions.
• Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner. Escalates customer issues to more senior parts personnel or supervisor when needed.
• Maintains a neat and clean appearance in the customer parts area and parts warehouse.
• Supports other parts personnel in sourcing and locating complex parts requests or finding alternatives under moderate or direct supervision.
• Utilizes various systems, catalogs, other resources, and collaborates with technicians to identify and procure parts in the most cost- and time-efficient manner.
• Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.
• Performs other duties under moderate supervision that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management-related tasks, core processing, or other parts-related duties as assigned by management.
Qualifications and Competencies
• Order Processing: Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification, and resolution to ensure orders are fulfilled to customer requirements.
• Order Life Cycle Systems Knowledge: Demonstrates the steps within each system screen to process customer orders, order modifications, and respond to customer queries to ensure accurate and timely order processing and query resolution.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Warehouse Inventory Control: Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Customer Support: Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
Education, Licenses, Certifications
• High school diploma or certificate of completion of secondary education, or equivalent experience to the extent such experience meets applicable regulations.
• Proficiency in MS applications, generating reports, and advanced-level computer skills.
• This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Requires some work experience or an intermediate level of knowledge obtained through education, training, or on-the-job experience.
Top 3 Skills you are looking for:
• Inventory Control
• Shipping and Receivi