Service/Parts Advisor

Service / Parts Advisor – Alberni Toyota / Alberni Autogroup Port Alberni, BC | Full-Time | Permanent | $40,000–$70,000 per year There's never been a better time to build a career in the Toyota network. Toyota is the world's best-selling automaker. Toyota sold a record 11.3 million vehicles worldwide in 2025, its sixth straight year at the top, and it kept the #1 spot again through the first half of 2026. The momentum is just as strong here at home. Toyota Canada set an all-time sales record of 249,445 vehicles in 2025, then posted a record first half of 2026. Q3 2026 was Toyota's best third quarter in Canada since 2008. Alberni Toyota and Alberni Autogroup are growing alongside that momentum, and we're looking for an enthusiastic, customer-focused Service / Parts Advisor to join our team. This is more than a dealership job. It's a long-term career with a respected ownership group that values its people, invests in your growth, and believes in doing right by the community. We take pride in serving Port Alberni with honesty, transparency, and exceptional guest care, and we've been voted #1 for guest experience. Why this role, why now More Toyotas on Canadian roads means more vehicles coming through our service drive, and hybrids now make up most of what we sell. Our service department is busy, which means steady, meaningful work for the right person. As a Service / Parts Advisor, you're the face of the guestexperience from check-in to vehicle delivery, backed by the world's #1 automaker and an ownership group that supports you every step of the way. Compensation $40,000–$70,000 per year, based on experience, plus the benefits listed below with room to grow. What you'll do: You'll be the primary liaison between our guests and the service department, making sure every visit goes smoothly from arrival to vehicle delivery. Greet guests and assess their service and parts needs Write accurate service and parts orders based on guest concerns and technician findings Provide clear, transparent repair and parts estimates Explain maintenance and repair recommendations in plain, guest-friendly language Prioritize work based on safety, urgency, and customer needs Schedule and coordinate work with technicians Keep guests informed on vehicle status throughout, because no one likes surprises Present Multi-Point Inspection results and additional service recommendations Act as the liaison between technicians and guests Handle guest concerns professionally and escalate when necessary Review completed repairs and invoices with guests and answer all questions Process payments and complete all required documentation Follow Toyota Canada warranty policies and ensure correct documentation Support a clean, organized, and professional service and parts environment Complete ongoing training through Toyota University and OEM programs Assist with additional duties as needed to support dealership operations What we're looking for Strong communication and customer service skills Organized, detail-oriented, and able to multitask in a fast-paced environment Positive attitude and team-first mentality Previous dealership or automotive experience is a genuine asset, but we'll train the right person Valid driver's licence with a clean driving record Previous experience in related fields with focus on guest care. Physical requirements: ability to sit, stand, and walk throughout the shift; occasional lifting up to 30 lbs; occasional handling of tires. What we offer Extended health benefits: medical, dental, massage, chiropractic and more Health and wellness benefit Private Health & Recreation Centre: gym, racquetball, pool tables, games room Employee Purchase Benefits Ongoing manufacturer training through Toyota University and OEM programs Real opportunities for advancement within a growing dealership group A team voted #1 for guest experience A stable, long-term career backed by the world's #1 automaker An ownership group that values integrity, tr…

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