Service Manager

A FirstCall Mechanical Company SERVICE MANAGER Location: New Orleans, LA WHO IS FIRSTCALL MECHANICAL? Optimum Air Solutions serves commercial, industrial, and oil and gas clients across Louisiana, Mississippi, and Alabama. Founded in 2017, Optimum Air Solutions partnered with FirstCall Mechanical in 2025. FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction. FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job. BENEFITS OVERVIEW FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including: Competitive Weekly Pay Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans) Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans Career Growth & Development - Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program Generous Referral Bonus of $2,500 per referral Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances Position Overview We’re looking for a Service Operations Manager to lead our commercial service department. The department covers maintenance agreements, repair projects, and on-demand service. You’ll own the department’s financial results and build a skilled, motivated technician team. You’ll also make sure every customer gets work that’s done right, on time, and on budget. This is a hands-on leadership role: most of your time goes to running the business, and you’ll step into the field to support technicians when needed. What You’ll Do Financial & Business Performance Own the service department P&L, including revenue, gross margin, and labor utilization across contracts, quoted repairs, and on-demand service. Grow service revenue by turning PM findings into repair quotes, renewing and expanding maintenance agreements, and pricing work profitably. Source parts and pricing, prepare repair quotes, and manage approved projects through completion and closeout. Track department KPIs and review results with leadership monthly. Team Leadership & Development Recruit, hire, onboard, and retain skilled technicians, and address performance or conduct issues fairly and promptly. Hold regular one-on-ones, set clear goals, and conduct performance reviews. Assess technician skills, build development plans, and oversee ongoing technical and safety training. Serve as the go-to technical resource for diagnostics, procedures, and quality workmanship. Service Operations Partner with dispatch to match the right technician to each job based on skill, location, and priority. Manage the maintenance agreement schedule so all PM visits are completed on time and within budgeted hours, flag overruns, and adjust contract pricing at renewal. Ensure materials, equipment, and tools are ordered and staged fo…

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