Customer Sales & Service Rep - Nursery & Store – Bilingual Preferred (English/Spanish)

Company Overview: SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™! Position Overview: Our Bilingual Customer Sales & Service Representative / Yard Associate provides exceptional customer service while supporting the day-to-day operations of the branch, yard, and nursery. This is a hands-on, hybrid role for someone who is equally comfortable assisting customers at the counter and working outdoors with plant material and landscape products. The ideal candidate has experience with plant material, nursery products, horticulture, landscaping, or the green industry, combined with strong customer service skills and the ability to learn and utilize technology. This individual will assist customers with identifying products and solutions, prepare and load orders, receive and maintain inventory and plant material, and help ensure the branch remains clean, safe, organized, and customer-ready. This is an excellent opportunity for someone who takes initiative, enjoys working with customers, and is looking to continue developing their product, operational, and customer service knowledge within the green industry. What you’ll do: Deliver exceptional customer service both inside the branch and outdoors in the yard and nursery. Greet customers, understand their needs, and assist with product selection, including plant material and nursery products. Build and maintain strong relationships with commercial and residential customers. Assist customers with questions, product availability, and orders in person, by phone, and through available ordering channels. Pull, prepare, and stage inventory for customer pickup and delivery. Assist customers with loading purchases and plant material into vehicles, including products weighing up to 50 pounds. Unload incoming shipments and assist with receiving, organizing, tagging, and stocking plant material and other inventory. Maintain plant material to support proper care, watering, airflow, product identification, presentation, and overall quality. Develop and maintain knowledge of plant varieties, nursery products, product locations, and branch inventory to serve as a knowledgeable resource for customers. Replenish, merchandise, and organize products throughout the branch, yard, and nursery. Utilize UE and other branch technology and systems to assist customers, process transactions, locate products, and support daily operations. Assist with inventory management and identify products, signage, supplies, and materials that require replenishment or attention. Maintain clean, organized, safe, and customer-ready indoor and outdoor work areas. Proactively identify and address opportunities to improve the customer experience and branch operations. Partner with branch leadership and team members to support sales, operational goals, safety, and continuous improvement. Perform other du…

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