Service Dispatcher

Star Petroleum Co., Inc. of Walpole, Ma is seeking a highly organized, customer-focused Service Dispatcher to support the daily operations of our Service Department. The Service Dispatcher serves as the primary coordination point between customers, technicians, and internal teams, ensuring repairs, maintenance, and service requests are scheduled, communicated, and completed efficiently. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, balancing competing priorities, and delivering exceptional customer service. Successful candidates are process-oriented, detail-driven, and motivated to contribute to a high-performing service operation. Responsibilities: Coordinate customer service requests by scheduling repairs, maintenance, inspections, and emergency service while maintaining clear communication throughout the service process. Schedule, route, and dispatch technicians based on customer needs, technician availability, skillset, location, and workload to maximize efficiency and service responsiveness. Monitor work progress and adjust schedules as needed to meet customer commitments. Manage service work orders from initiation through completion, ensuring labor, service reports, warranty information, invoicing requirements, and customer documentation are completed accurately and on time, support customer needs, maintain workflow visibility, and contribute to overall operational excellence. Responsibilities and requirements may evolve based on business needs, and additional duties may be assigned as necessary. Qualifications: Previous experience in dispatching, service coordination, customer service, operations. Strong organizational and time-management skills with the ability to manage multiple priorities. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Proficiency with Microsoft Office and business systems. Ability to perform effectively in a fast-paced, customer-focused environment. Email Resume to Lindsey@starpetroleum.co Pay: $18.00 - $28.00 per hour Expected hours: 40.0 per week Benefits: 401(k) Dental insurance Employee discount Health insurance Health savings account Paid time off Work Location: In person

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