Service Dispatcher

Service Dispatcher – Full-Time Job Description Our established Heating and Air Conditioning company is seeking a full-time Service Dispatcher to join our team. The Service Dispatcher will be responsible for answering incoming customer calls, scheduling service appointments, and coordinating the daily dispatching of our service technicians to customers’ homes. As a full-service heating and air conditioning company, providing prompt, friendly, and professional customer service is essential to our business. The ideal candidate will be organized, dependable, detail-oriented, and comfortable handling multiple responsibilities in a fast-paced office environment. Responsibilities include maintaining an organized daily dispatch schedule, tracking completed and pending service calls, and communicating effectively with customers and technicians. Additional administrative duties may include customer invoicing, preparing purchase orders for supplies, maintaining service records, and assisting with general office operations. Duties and Responsibilities Answer incoming service calls in a friendly and professional manner. Listen carefully to customers’ concerns and gather all necessary information. Coordinate and dispatch service technicians to customers’ homes. Schedule service appointments and manage technicians’ daily schedules. Maintain accurate records of completed and pending service calls. Communicate with technicians regarding scheduling changes and service updates. Prepare customer invoices and purchase orders as needed. Organize and maintain service records and office files. Assist with other general administrative and office duties as needed. Learn and utilize our company’s service management software (on-the-job training provided). Requirements and Qualifications High school diploma or GED. Previous dispatching, customer service, or office experience preferred. Strong organizational and multitasking abilities. Excellent communication, listening, and telephone skills. Friendly, professional, and customer-focused attitude. Basic computer proficiency and willingness to learn new software. Ability to prioritize tasks and remain organized in a busy office environment. Dependable, punctual, and detail-oriented. Schedule Job Type: Full-time Work Hours: 7:30 AM – 3:30 PM (Monday - Friday) Work Location: In person Compensation Pay based on experience. Benefits 401(k) Health insurance Dental insurance Life insurance Employee discount Paid time off About the Position We are looking for a reliable, motivated individual who takes pride in providing excellent customer service and helping our daily operations run smoothly. Training will be provided on our company’s service management software. Job Type: Full-time Pay: $22.00 - $28.00 per hour Benefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Work Location: In person

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