Service Center Manager
SpeedXService Center Manager About SpeedX Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business's needs, exceed their expectations, and future-proof their ecommerce business. In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down. 1. Position Overview We are seeking a dynamic and results-driven Manager for our Last Mile Service Center. You will be responsible for leading and managing the daily operations of our last-mile service station, ensuring efficient, safe, and reliable delivery execution while continuously improving customer and rider satisfaction. As the leader of this Service Center, you will directly manage frontline teams and serve as the cornerstone for delivering an excellent last-mile fulfillment experience. 2. Key Responsibilities Team Management & Development: Oversee the daily management, attendance, and performance evaluation of teams within the service center, including delivery DSP, dispatchers, and operations specialists. Organize and conduct new employee onboarding, on-the-job skill training, and safety compliance education to enhance team professionalism and service quality. Foster a positive and fair team environment, effectively manage employee relations, and improve team cohesion and stability. Daily Operations Management: Supervise the end-to-end daily processes at the service center, including pickup/delivery, sorting, dispatch, and exception handling, ensuring On-Time Delivery (OTD) rates and operational accuracy (KPI) are met. Manage the daily maintenance, inventory, and cost control of station assets, equipment, and supplies (e.g., vehicles, handheld devices, packaging materials). Monitor operational dashboards in real-time and make quick response and dispatching decisions for unexpected situations such as courier shortages, order backlogs, or system failures. Service Quality & Customer Experience: Act as the primary on-site point of contact for handling or escalating high-priority customer complaints and exceptional orders, ensuring prompt and proper resolution. Identify bottlenecks and risk points in service processes through data analysis and on-site observation, proposing and driving the implementation of improvement plans. Safety, Compliance & Standardization: Strictly enforce company and industry Standard Operating Procedures (SOPs) to ensure the safety of personnel, vehicles, goods, and the operational environment. Ensure all operational activities comply with local laws, regulations, and company policies, managing relevant documents and records. Maintain a 6S (Sort, Set in order, Shine, Standardize, Sustain, Safety) environment at the station to enhance operational efficiency and professional image. 3. Qualifications Basic Requirements: College diploma or above, preferably in Logistics Management, Supply Chain, Business Administration, or a related field. Minimum of 2 years of experience in terminal/end-point operations management within logistics, express delivery, on-demand delivery, or related industries, including at least 1 year of team management experience. Core Competencies: Leadership & Team Management: Excellent team leadership, motivation, and development skills, capable of guiding the team to achieve targets under high-pressure conditions. Operational Execution & Problem-Solving: Strong on-site management and exceptional multitasking abilities, with the capacity to quickly respond to and resolve various unexpect…