Senior Traffic Coordinator - Charlotte, NC

Senior Traffic Coordinator Charlotte, NC Office - 100% Work On-Site Full Time, Non-Exempt Basic Function The Sr. Traffic Coordinator plays a significant role in ensuring the smooth flow of work processes in a company. This job involves coordinating the delivery of goods and services , managing schedules , and ensuring that deadlines are met. A Traffic Coordinator also works closely with different departments within the organization to ensure that everything is on track and that everyone is working towards the same goal. Coordinate all shipping needs for primary outbound carriers. Acts as a liaison between different areas in an organization. To execute and support paperwork & system controls for domestic shipping and receiving . Accountable for preparing all necessary paperwork and documentation. Responsible for obtaining competitive, consistent and reliable transportation capacity, including but not limited to FTL, LTL and Rail, etc . To route trucks in coordination with buyers in the most cost-effective and timely manner for delivery into the facility. This includes pickup and delivery information, loading time and locations, directions to locations and freight information. Responsible for tracking, tracing, and expediting lost moves by working with the carrier insurance company to recoup the lost/stole trailer in a timely manner. May be required to cover, or be trained to cover, import and export shipments . To p repare shipping documents in accordance with established procedures and guidelines; to check shipping documents such as bills of lading, packing lists, invoices, etc . for accuracy; may be required to calculate, or be trained to calculate, the value of duties and tariffs due on transported goods for any Export shipments . To perform this job successfully, an individual shall be familiar with standard concepts, practices, and procedures within the logistics field. This position relies on limited experience and judgment to plan and accomplish goals. The qualified candidate is required to perform a variety of tasks under general supervision. A certain degree of creativity and latitude is required. Must be able to do problem solving skills, strong communication, ability to work in a diverse and dynamic team. Essential Duties & Responsibilities Work with various departments and individuals in the organization to ensure materials and resources flow through the company in a timely manner. Enter shipping document information into the system in an accurate manner; generate and proofread data entry for accuracy and correct discrepancies. Track cargo movements and cargo status, including but not limited to shipping, transit time, arriving, free hours, arriving customer door, dropping off, empty trailer return, etc. Spot Rate Quotation, Track and verify status of shipping, resolve delays and other issues in a timely manner; enter or update status into the system efficiently. Prepare documents related to cargo delivery including but not limited to dispatch order; coordinate cargo delivery avoid accessorial charges. Proactively coordinate with carriers and customers to ensure on time delivery; continuously find ways to improve Customer Satisfaction in terms of smooth and on time delivery. Handle shipping related claims. In case of unavoidable costs, investigate causes of current incidents, implement cost effective solutions and find preventive methods for future. Verify transportation related invoices and enter shipping related events into the system promptly; resolve discrepancies whenever it is necessary. Respond to Customer Service Department and DCs department inquires in a prompt and courteous manner; input, verify and maintain costs in the system accurately. Communicate with individuals at different levels in the organization and all vendors to get the best result of customer delivery satisfaction. Report to supervisor on issues that might not be resolved independently or may cause significant impacts or costs. Obtain compe…

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