Senior Systems Engineer - Distribution Systems Support
McKessonMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. About the Role McKesson is seeking a Sr. Systems Engineer to support reliable, secure, and efficient technology operations across our distribution center environments. In this role, you will help keep critical systems, devices, and infrastructure running smoothly, including Windows servers and workstations, printers, RF devices, scanners, and scales. You will troubleshoot complex issues, improve processes, document standards, and partner with cross-functional teams to support business-critical operations in a regulated enterprise environment. This role is ideal for someone who brings strong technical expertise, a customer service mindset, and a continuous improvement approach to operational support. What You’ll Do Support, configure, and maintain technology used in distribution centers, including RF devices, scanners, scales, printers, Windows workstations, and Windows server environments. Troubleshoot and resolve escalated hardware, software, device, and infrastructure issues to reduce operational disruption. Monitor system health, performance, and capacity to support reliable technology operations. Partner with application, infrastructure, operations, and support teams to resolve complex business and technical issues. Develop, maintain, and follow technical standards, support procedures, and documentation for audit readiness and operational consistency. Support security, compliance, access controls, backup, recovery, and change management practices. Identify opportunities to improve service, reduce recurring issues, and strengthen distribution center technology support. Mentor team members and share technical knowledge, troubleshooting practices, and support standards. Basic Requirements Typically requires 7+ years of experience in systems administration, infrastructure support, distribution center technology, IT operations, or a related technical role. Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience. Experience supporting Windows servers, workstations, printers, peripherals, and network-connected devices. Hands-on experience supporting WCS, warehouse automation, RF and mobile devices, barcode scanners, scales, printers, and sortation technologies. Experience troubleshooting complex issues across hardware, software, networks, business applications, and integrated automation environments. Knowledge of incident management, root cause analysis, change management, security, and compliance practices. Experience creating technical documentation, support procedures, SOPs, or operational standards. Strong communication and collaboration skills with experience working with business partners, technical teams, vendors, and distribution center Operations. Ability to drive continuous improvement, share technical knowledge, and mentor team members. Preferred Skills/Experience Experience supporting industrial scanning technologies, including SICK scanning solutions, Package Analytics, and Zebra mobile and scanning devices. Familiarity with device management, imaging, patching, monitoring, IT service management, and remote support tools. Knowledge of backup, recovery, disaster recovery, access management, and infrastructure security. Experience with performance monitoring, capacity planning, recurring-issue reduction, and operational reliability impr…