Senior Specialist, Logistics & Customer Service 2

Position Overview The Logistics and Customer Service Specialist role is responsible for coordinating and executing activities to support inbound and outbound shipping for FDBN. This includes shipments of samples and product to support tech transfers, client programs, and commercial demand. This role provides guidance and support for both daily operations and projects as it relates to commercial operations and client needs. The specialist supports and collaborates with internal departments, such as Warehouse, Tech Transfer teams, Quality Control, Manufacturing, and Process Science, as needed, to build and maintain stakeholder relations. The specialist is responsible for Trade Compliance at FDBN, including building and optimizing the process. This role corresponds and collaborates with external clients, government agencies, and state agencies for Trade Compliance responsibilities for import/export shipments. Job Description What You’ll Do Builds and optimizes processes for logistics, shipments, and trade compliance, including creating and/or updating standard operating procedures, as needed Manages sales orders from customers for organizing and coordinating shipments for Drug Substance, Drug Product, and Finished Goods Responsible for entering customer orders in ERP system and communicating closely with clients for product shipments Coordinates and executes shipments with Warehouse, managing all supporting activities in shipping samples on behalf of Quality Control and Process Science teams Supports business needs for import and export policies, material classification, procedures, methods, audit readiness, and operating practices Schedules, collaborates, and delivers in a fast-paced environment while balancing priorities to meet customer needs Monitors and manages logistics carrier performance and relations for all sample and product shipments in and out of FDBN GMP site Works closely with internal stakeholders and external customers to build and maintain strong relationships within logistics, distribution, and Trade Compliance Subject matter expert with shipment deviations and coordinating with stakeholders for impact assessments, risk mitigation actions, and resolutions Accountable for Trade Compliance activities, not limited to classification of materials (Harmonized Tariff Schedule - HTS), Incoterm support, and working with agencies such as US Customs ensuring compliance adherence Supports, drives, and implements Trade Compliance activities for FDBN, working closely with FDB Sr. Trade Compliance Manager at a global level to build and optimize a harmonize system across the network Knowledge & Skills Leadership and relationship-building skills Ability to shift multiple priorities and change directions in a fast-paced environment High level of customer focus/service approach and strong collaboration skills Effective communication and interpersonal skills, oral and written Ability to work independently Basic Requirements BA/BS degree in Supply Chain, Logistics, Supply Chain Management, or related field with 5 years experience as logistics coordinator with shipping samples, product, or goods ERP experience (SAP) for order management and outbound shipments Preferred Requirements Experience with Trade Compliance laws and regulations, specifically around Harmonized Tariff Schedule (HTS) classification and export control WORKING CONDITIONS & PHYSICAL REQUIREMENTS PHYSICAL REQUIREMENTS PHYSICAL DEMANDS Will work in environment which may necessitate respiratory protection X No Yes May work in Mechanical/Production spaces that may require hearing protection and enrollment in a hearing conservation program. X No Yes Will work in environment operating a motor vehicle or Powered Industrial Truck. No X Yes Ability to discern audible cues. X No Yes Ability to inspect or perform a task with 20/20 corrected vision, visual acuity, including distinguishing color. X No Yes WORKING ENVIRONMENT PHYSICAL DEMANDS Ability to ascend or descend l…

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