Senior Product Manager

Descartes Unites the People and Technology that Move the World The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. We’re growing fast and invite you to join our amazing team. We’re hiring a Senior Product Manager to own a core product area within the Warehouse Management value stream of our eCommerce portfolio. Our WMS serves third-party logistics providers, brands, and retailers whose operations depend on our software every hour of every day, receiving, inventory, picking, packing, shipping, and billing, often for many clients inside a single warehouse. This is a senior individual contributor role with high expectations. You’ll own outcomes, not a backlog: deciding which problems are worth solving, validating them directly with customers, and driving delivery with Engineering through to measurable business results. The WMS business was recently acquired by Descartes, so you’ll also help shape how it connects to the rest of our portfolio; order and inventory management, shipping, and transportation. What You’ll Do Own Your Product Area and Its Outcomes Define and communicate a focused strategy and roadmap for your product area, tied to clear business objectives and customer outcomes. Be accountable for results of adoption, retention, revenue, and operational efficiency does not feature shipped. Know your numbers: revenue, growth, usage, churn drivers, and where the product wins and loses against competitors. Prioritize with discipline and be clear about what we will not build, and why. Lead Discovery Spend real time with customers; on calls and on warehouse floors to understand the problems behind the requests. Validate problems before committing to solutions, using interviews, usage data, prototypes, and experiments. Turn ambiguous, messy problems into structured, actionable plans. Drive Execution with Engineering Partner closely with Engineering to deliver complete solutions workflows, edge cases, integrations, and performance at scale. Go deep enough technically to understand the architecture, APIs, and data model, and make sound tradeoffs with engineers. Balance roadmap work, technical investment, and customer commitments; remove blockers and keep scope disciplined. Build with AI Use AI tools daily to move faster in discovery, analysis, specs, and prototyping. Identify and deliver AI-driven capabilities that create real value for warehouse operators and know where AI doesn’t belong. Shape the Commercial Side Contribute to pricing, packaging, positioning, and upsell decisions, grounded in customer value and financial impact. Build the business case for investments using market insight, customer evidence, and financial models. Partner with Sales, Marketing, Customer Success, and Professional Se…

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