Senior Manager, Carrier Performance

Compensation Data Company Overview For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s largest marketers and distributors of automotive replacement tires through wholesale operations. Additionally, TBC responds to the needs of consumers in search of total car care at nearly 470 franchised tire and automotive service centers under the award-winning Big O Tires® brand. TBC is headquartered in Palm Beach Gardens, Florida. With $5 billion in revenue and more than 3,000 employees in the U.S. and Mexico, TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers and with proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018, Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin. Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do: Integrity - We act honestly because nothing is more important than our reputation. Teamwork - We are better together. People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out. Accountability - We own our actions and decisions; we do what we say we are going to do. Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future. Description The Senior Manager, Carrier Performance is responsible for developing, monitoring, and improving transportation carrier performance across the company's nationwide distribution network of 103 distribution centers. This role serves as the primary owner of carrier operational excellence, transportation claims management, proof of delivery (POD) compliance, and carrier performance measurement across all transportation modes, including dedicated carriers, common carriers, parcel providers, courier services, and the company's private fleet. The position partners closely with Transportation Operations, Distribution Center Leadership, Customer Service, Procurement, Finance, Fleet Operations, and external carrier partners to ensure service excellence, cost efficiency, network reliability, and continuous improvement. The Senior Manager will establish performance standards, manage carrier scorecards, lead corrective action initiatives, and drive accountability to achieve superior customer service and transportation performance across a complex nationwide logistics network. Responsibilities This role is critical to ensuring transportation service excellence, carrier accountability, cost optimization, and customer satisfaction across one of the largest tire distribution networks in North America. Carrier Performance Management Lead carrier performance management programs across all transportation modes, including: Truckload (TL) | Less-than-Truckload (LTL) Parcel | Courier Dedicated Carrier Networks | Private Fleet Operations Develop and maintain carrier scorecards with standardized KPIs and performance expectations. Monitor carrier compliance with service agreements, contractual service levels, and operational requirements. Conduct recurring carrier business reviews to evaluate performance and identify improvement opportunities. Drive carrier corrective action plans and recovery initiatives for underperforming providers. Partner with Procurement and Transportation Leadership on carrier selection, network optimization, and annual business reviews. Transportation Claims Manage…

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