Senior Manager, AMER Operations

Position Type: Location(s): United States, Remote Date Posted: Job ID: R-125796 Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Manager, Operations The Senior Manager, Operations will be responsible for leading logistics and warehousing activities across the AMER region (US, CAN, LATAM) for Sony Interactive Entertainment, ensuring PlayStation products move efficiently, reliably, and compliantly through the end-to-end regional supply chain. This role will oversee inbound logistics, destination activity from port to warehouse, warehouse operations, and outbound transportation across both B2B and B2C channels. Working closely with the Japan Logistics group for international transportation, regional Operations teams, Planning, Commercial, D2C, Finance, Customer Service, external warehousing (3PL), and logistics partners including 4PL Control Towers, this senior leader will ensure the AMER supply chain is resilient, cost effective, agile, and able to deliver against PlayStation’s customer and commercial commitments. The Logistics Operations and Warehouse Operations team members will report into this role, with responsibility for managing performance, developing capability, and ensuring operational execution meets the needs of the business. What You’ll Be Doing: Lead all AMER logistics and warehousing operations, ensuring inbound, warehouse, and outbound activities are delivered safely, accurately, on time, and to the required service level. Partner closely with the Japan Logistics group to manage inbound transportation from factory, creating resilience across supply routes, shipment planning, issue management, and operational execution. Ensure destination activities from port into warehouse are completed on time and correctly, including coordination with freight partners, customs teams, port operations, and warehousing providers. Oversee warehouse operations across AMER, ensuring service providers deliver efficient, cost effective, resilient, and agile fulfilment capability for both B2B and B2C channels. Manage outbound transportation performance to deliver On Time In Full across retail, distributor, eCommerce, and PlayStation Direct customer requirements. Lead logistics and warehousing partner performance management, ensuring partners meet agreed service levels, cost expectations, operational standards, and business commitments. Own MBRs and relevant processes, ensuring the annual review schedule is planned, cordinated, and delivered to provide key insights into SIE and out to our warehousing, transport, and service partners. Work cross-functionally with Planning, Commercial, D2C Operations, Finance, Customer Service, and regional market teams to ensure operational plans are aligned to demand, customer needs, launch activity, and business priorities. Drive continuous improvement across cost, service, resilience, agility, warehouse productivity, transport performance, and operational ways of working. This role requires close collaboration hand in hand with Operational Excellence and Transformation to drive a defined improvement plan, develop and input into MRP, and undertake regular metric reviews in a standardised and systematic manner. Key Areas of Focus: Inbound Logistics & Supply Chain Resilience Manage inbound transportation acti…

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